GMAIL Failure? Anyone Else?

[1advancing]

Unfortunately, yes. At least my Dahua ip camera has the same problem. Moreover, it does not work with any alternative mail server So I still do not receive emails from my Dahua ip camera.

I have the next Hikvision SMTP settings:
smtp.gmail.com
465
TLS
STARTTLS - no
attach - yes

Also in TCP/IP settings I have the next Google DNS servers:
8.8.8.8
8.8.4.4

And do not forget to "allow less secure app to access your account" in the Google account settings.

I see. Yes it should be a shame for the companies then. It is not the most complicated feature to make stable, I understand gmail is changing how they operate with SMTP but it should have good support for other servers at least.
Thanks for your suggestions, however that didn't help, and I already had less secure apps enabled (I even use this account on another Hikvision NVR and it works there), and I had 8.8.8.8, I added 8.8.4.4 just in case but obviously it didn't make a difference. It's almost like now we have to research and keep track of camera models and firmware versions of cameras and NVRs that have this feature working which is ridiculous and time consuming and also limits on selection.

 

[alastairstevenson]

I have a cam with 5.4.5 but can't seem to get it to work.

See your other post.
How do you have the camera connected ? (LAN, NVR PoE port)
How do you know it can reach the internet? (Test with Time server settings)

*edit*

Hikvision needs to resolve this I am tired of wasting time.

This is likely a configuration issue, the email facility works OK.

 

[1advancing]

See your other post.
How do you have the camera connected ? (LAN, NVR PoE port)
How do you know it can reach the internet? (Test with Time server settings)

Hi I just responded there. But it is LAN through PoE switch. I can watch it remotely on Android phone. NTP fails.

 

[alastairstevenson]

NTP fails.

So you have a name resolution / internet connectivity problem with the camera network configuration.
As a test, try the NTP and email configuration test with an IP address instead of the FQDN.

 

[1advancing]

So you have a name resolution / internet connectivity problem with the camera network configuration.
As a test, try the NTP and email configuration test with an IP address instead of the FQDN.

If I understood you correctly to ping the time.windows.com and resolve the IP and try to input that for a test in the camera's Time sync settings, pointing to IP 13.66.62.111. That test fails also.
I can't think of any settings that could be wrong.
I also use same settings on other devices like NVR etc and all works. I'll try DHCP just as a test but while I appreciate your suggestion and trying to help I kind of doubt that is the problem. Again I can see the camera from mobile device on another network. I also took off firewall rules off the IP and even tried to forward port 25, which is normally not required unless it is a SMTP server itself but I started trying all kinds of things. Any other ideas?

 

[1advancing]

So you have a name resolution / internet connectivity problem with the camera network configuration.
As a test, try the NTP and email configuration test with an IP address instead of the FQDN.

Ok. Update. While I still don't think the IP settings were incorrect, and after changing to DHCP it got new IP but in same range, also the IP was not conflicting, so not sure what could have been the problem but both NTP and email does work now. Thank you!
Any idea what could have caused this?
I will have to just reserve it as MAC address to make static.

 

[alastairstevenson]

I also took off firewall rules off the IP

after changing to DHCP it got new IP but in same range,

Any idea what could have caused this?

It looks like the finger may point to the firewall rules for the original IP address.

Well done for getting closer to the problem resolution, with a bit of troubleshooting.

 

[1advancing]

It looks like the finger may point to the firewall rules for the original IP address.

Well done for getting closer to the problem resolution, with a bit of troubleshooting.

Hello, you definitely helped me look in the right direction, thank you for that.
I now have the camera set as DHCP and reserving an IP through the router/gateway.
I have not changed anything in the firewall, and the IP is still same just made static by the router instead of static IP input in camera itself. It seems like either Hikvision camera is picky on how the IP settings are entered or simply requires DHCP, although the IP settings were fairly standard and now show up same thing just grayed out since DHCP is on. So still not fully sure why. But I don't have problem reserving static IP this way and if it works then good. By the way since I changed that my FTP upload started working also.

 

[hmjgriffon]

Might not be what anyone wants to hear but doing email from the NVR would solve all of those issues. Why do it from individual cameras?

Sent from my Nexus 6P using Tapatalk

 

[1advancing]

Might not be what anyone wants to hear but doing email from the NVR would solve all of those issues. Why do it from individual cameras?

Sent from my Nexus 6P using Tapatalk

NVR doesn't always solve the problems if the NVR has firmware that has similar issues. Also NVR is not always the best choice, for example I have 2 cameras at my house and it wouldn't be cost effective to buy NVR for that. Not to mention that sometimes cameras allow more control for some feature then the NVR.

 

[Lynnwood]

After several months, out of the blue two of my cameras (using a paid GMAIL account) stopped sending alerts or test alerts? Switched over to a different email server (non GMAIL) and the cameras work fine. Tried using the GMAIL on the other cameras and the same problem? The GMAIL accounts have been set up for lesser 3rd party apps, etc., but this one is strange. Checked my router, called Comcast, spoke with google and still the same.

I really feel this is something with google? Anyone else run into this brick wall? Any ideas?

Thx.

Have the same issue, looking for an SMTP provider to test with.

 

[LeeH]

All my cams are working with GMX.

 

[tradertim]

All my cams are working with GMX.

are your cams still working with GMX?? Mine all stopped 2 days ago

 

[LeeH]

Nope, broken again.

Not had chance to investigate yet.

 

[tradertim]

Nope, broken again.

Not had chance to investigate yet.

suspect a gmx system change ---- grrrrrrrr- all four of my cameras stopped nothing was changed.

 

[LeeH]

Well if you find fix please let me know.

I'll have a dig about as soon as I can but I presume we need to find an alternative provider.

 

[Silas]

Have you set the "less secure Apps" to on? I have found I get the authentication error of it is not enabled

 

[LeeH]

Unless it's changed on its own no but I'll check. Thanks.

 

[intotech]

Hi - trying to follow here - but to send out notifications from the cameras via gmail or even app notifications is an hikvision nvr required? or can it be sent directly from the hikvision camera?

ps. noob here sorry

 

[alastairstevenson]

can it be sent directly from the hikvision camera?

Yes, provided the camera can go out to the internet, ie it's on the LAN, not behind the NVR on an NVR PoE port. Though it can be done from there also, with some suitable network configuration.