Dahua Ip Camera rebooting when IR Lights come on

[Dean04]

Hi I have a IPC-HFW5200E-Z12 and I cannot find the cause of why the camera reboots or resets when the IR lights kick in at dusk. I have the camera set to Mechanical.

Has anyone else had the same issue or have any suggestions to trouble shoot?

Thanks in advance.

 

[alastairstevenson]

Sounds like it may not be being powered properly.
The IR lights consume nearly the same power as the camera.
If that drops the voltage enough from whatever it's being powered from, the camera could stop and reboot.
How is the device being powered?

 

[Dean04]

Sounds like it may not be being powered properly.
The IR lights consume nearly the same power as the camera.
If that drops the voltage enough from whatever it's being powered from, the camera could stop and reboot.
How is the device being powered?

Hi Thanks for your reply. It is powered by a NETGEAR JGS516PE ProSAFE Plus 16-Port Gigabit Rackmount Switch with PoE I only have 5 cameras running

 

[alastairstevenson]

Well that should be OK for power. I'd wondered if it might be a passive splitter and a long cable.
But how long is the cable, and is it solid/stranded copper or CCA (copper-clad-aluminium)?

 

[Dean04]

Solid and 15 metres in length. There is also no splitter. Just a direct line from the Netgear Box to the Camera

 

[Whoaru99]

Have you tried any troubleshooting steps or swapnostics?

Its worthwhile mentioning anything you've done already even if it didn't help. Just avoids wasting time with suggestions that have been tried already.

A few things that come to mind,

Check cable for damage.
Try different port on switch.
Reterminate cable
Try the offending camera on a known working line.
Try a known working camera on the offending line.

Etc...

 

[TonyR]

+1^^^

 

[Dean04]

Have you tried any troubleshooting steps or swapnostics?

Its worthwhile mentioning anything you've done already even if it didn't help. Just avoids wasting time with suggestions that have been tried already.

A few things that come to mind,

Check cable for damage.
Try different port on switch.
Reterminate cable
Try the offending camera on a known working line.
Try a known working camera on the offending line.

Etc...

Thanks I have not tried swapping the camera to another line. It is on the second storey but will break out the ladder & try this.

I have used different ports on the switch & unplugged all of the other Cameras ....

 

[fenderman]

Thanks I have not tried swapping the camera to another line. It is on the second storey but will break out the ladder & try this.

I have used different ports on the switch & unplugged all of the other Cameras ....

did you wire the camera using 568B?

 

[tigerwillow1]

Browsing the JGS516PE manual I see that it has some energy saving options that manage the port power. You could log into the switch and verify they are shut off (the book says off is the default). My switch will report the power drawn by each port, but alas, I don't see that yours will do that. You've tried enough things that swapping in another switch and/or camera might be the most logical thing to do to isolate the problem. Difficult of course when you don't have any others available to you.

 

[Dean04]

did you wire the camera using 568B?

568A

 

[Dean04]

Browsing the JGS516PE manual I see that it has some energy saving options that manage the port power. You could log into the switch and verify they are shut off (the book says off is the default). My switch will report the power drawn by each port, but alas, I don't see that yours will do that. You've tried enough things that swapping in another switch and/or camera might be the most logical thing to do to isolate the problem. Difficult of course when you don't have any others available to you.

Thanks. I did log in to the switch and no issue with power and the POE max light is also off

 

[fenderman]

568A

As others have mentioned, recrimp your ends. You may have a poor connection.

 

[farnk]

Following.

 

[hrupek]

568A

Why there is a question about that? Is there any prefered standard?

 

[tigerwillow1]

If you were to take a vote on the forum I believe 568B would win by a large margin. Technically, 568A vs. 568B doesn't matter. The only difference between the 2 standards is they swap the pin assignments of the orange and green pairs in the cable. Either way, what goes in one end comes out the same pins on the other end. What's most important is keeping each color wire paired with its correct white wire.

 

[SouthernYankee]

What type of ethernet cable, what is the wire gauge. What is the distance of the run. Is wire CCA or copper ?

Your camera draws just under 15 watts max. The switch provides a MAX of 85 Watts. So depending on the other devices it is possible that you are peak overloading the power available.