My problem is that randomly cameras will go to black. They won't record anything. Just black screens that are not recorded at all. When I go to the time line there is a black gap. All of a sudden after minutes or hours or days they will suddenly start recording again. This is across all four cameras. Not always the same ones. Some times all. Sometimes 1, sometimes 2. There are two different cameras on the system so it's not a camera problem. I have reinstalled BI on a new computer with a fresh minimum install of windows 10. we have installed a new router. Our phone apps never show any dropouts.
this is as close as I have for model numbers.
Amazon.com : Wansview Outdoor Security Camera, 1080P Wireless WiFi IP Surveillance Bullet Home Camera, IP66 Weatherproof, Supports Onvif&RTSP W2-White : Camera & Photo X 3
X 1
HP 8300 Elite Small Form Factor Desktop Computer, Intel Core i5-3470 3.2GHz Quad-Core, 16GB RAM, 256 SSD drive, Windows 10 Pro 64-Bit, USB 3.0, Display Port
for the camera setting I am using what BI finds on the camera search function. I know what address is assigned to each camera and they match up. they are locked in place. not DHCP. I have also assigned those address as dedicated in the router. the BI sees what cameras are out there and that's what I use for settings.
I'm not sure of which update because I normally don't pay much attention to the syste unless I need to look it up so this could have been happening for weeks before I noticed. within the last 5 I think.
is there any other information I need to post?