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Ok, I just did that and it worked. I tried that earlier (must have been using the wrong key) and it said something like “this key is already registered”. Thank you for the suggestion.

I don’t see how there is a way to get out of evaluation mode considering the one way to do that, is inaccessible. Unless there is something I’m not understanding.

So, I am in evaluation mode as well now. BI has not been successful in checking for updates lately, so I assume this is a related issue to the website being down?

Support got back with me and reset my license and it worked perfectly! Huge lesson learned. Thank you everyone for your suggestions.

Thank you for the suggestion. I gave it a try and it did not fix the problem unfortunately. Not sure how the internal mechanism for BI works to determine registration, but it must be fairly sophisticated. So here's the deal. The new computer I am running this on is really a virtual machine...

If that was documented somewhere, then I accept responsibility for not doing my research first. I had no idea that activating Windows 10 Pro would "cause" Blue Iris to believe it was a totally different PC. Problem is, my license is associated with a computer that I can't ever get back to (my...

Thank you for the response. The key I used worked just fine to activate Blue Iris (it's the original product key, not a maintenance key...which is up date through 2024 anyway). The problem started when I activated Windows. That somehow made Blue Iris go back into Demo Mode. I now get this...

Yes, I have emailed support about this, but wanted to post in here in case anyone has any ideas on what I can do before support gets back to me. I have an older Windows 10 Pro PC (retail license) with Blue Iris installed and wanted to move my Windows 10 Pro license to a new Windows 10 Pro...

I updated as well and it is now gone! Thank you for the response.

Wow, you were 100% correct! That was it. This must be something new, because I have no use for a ,jpg alert image, and I have never seen this before. Agreed, if there is no image, it should just say nothing at all.

When using the console app and viewing alerts for any given camera (cameras record continuously). each thumbnail says (no file) next to the duration. Does anyone know what this means? Does it mean there is no video file that represents the alert? If so, I believe it used to refer to the...

I've had this reoccurring alert in my Blue Iris log for quite some time and it's getting really annoying and I'm not sure the root cause. I have 2 Western Digital Purple hard disk drives in my system, a 2 TB and a 6 TB. Half of my 14 drives record to 1 and the other half record to the other...

Thank you, got it all sorted out. Nice feature, but I have each camera put it's own date and time in the video.

Yep, and apparently this is a new feature. It's taken care of now as I have turned it off for each camera on the Webcast tab. I have each camera add the date/time so having BI do it for me is unnecessary. Thank you!

I have 2 Dahua cameras that I use for LPR duty and have the video overlay checkbox turned off (always have). These cameras only record on motion. Live video displays properly, no date/time overlay. When motion is detected, suddenly BI puts the date/time in the lower right corner (where it...

Somehow my BI_Storage2 allocated space was set to 5600GB which is too much, you are right. Not sure why that was set that way, but I lowered it to 4950GB (6 TB drive) and now BI is archiving files from that disk.

Been running the latest version solid for the last few weeks and woke up to lots of disk space alerts. Blue Iris PC is setup like the following: 1) BI_Storage E: Drive 2 TB internal Disk 2) BI_Storage2 D: Drive 6 TB internal Disk Both disks are setup to leave about 10% space available on...

Ok, so here is an update to my saga. It would seem that somehow my Windows 10 Real Time Virus and Threat Protection on my dedicated Blue Iris computer got turned back on somehow. I don't believe I ever excluded any BI directories, I just turned it off entirely. Well, just checked a few days...

This is all well and good, and may in fact work, but terribly impractical. Should I do this every time this error pops up? It would take me 2 weeks to complete this task as I have 14 cameras. I would really like to narrow it down in a surgical method to find the cause of the crash instead of...

It's been an un-fulfilling process so far, I'll tell you that! I would look at your system and see if you can determine if your Blue Iris is closing one .bvr file and creating a new one based on your settings. That seems to be the one piece of info I have discovered about my system that is...

I have been getting this error since the end of May and have tried tons of debugging methods and never been able to conclusively figure it out. Happens for me every 18 to 18.5 hours. I have 14 cameras, BTW. Things I have tried: 1) Installed demo version of BI on a different PC with very...

It could be a very similar problem. There are only so many things that happen every 4 hours, and closing a video file and creating a new one could be one of them. It might at least give him an idea of something to change to see if it alters or eliminates the crash.

Welcome to the club. If it’s a “restart after unexpected shutdown (1500/240)” error, I’ve been fighting that since May. I have 14 cameras and it seems like it happens when 1 camera closes a video file and tries to make a new one. Does that happen every 4 hours on your system? And no, I have...

Just as a follow up. Got my 3rd NIC installed and it works great. 3rd network is dedicated between PC and NAS, just a single network cable. Blue Iris has no problem with it and it allows UI3 to operate at full uninterrupted speed for smooth playback even during fast PC to NAS file transfers.

I made them very small recently at 500 MB. Transfers are quick, but more frequent. The NAS has 8 GB of ram and plenty of disk space.

Thanks for sharing your experience. What you are doing is probably the easiest on the system resources that you can do. I have a NAS and allocate 15TB of space for approximately 35 days of retention, its just how I like it setup since I have 14 cameras. My NAS is RAID5 and gets backed up, so...

True, but the pitfalls of writing constant files over the network are probably not a great idea, like you stated. As it turns out, I don't have an extra NIC so I ordered one today and should have it in a few days. I'm assuming the bottleneck is the network and not the local hard drive writing...

I record to a local Western Digital 6 TB purple drive, so every 5 to 10 minutes, it archives older clips (7 to 8 days old) in order to make room for newer clips. I could record direct to the NAS, but it just seems like it would create an unnecessary amount of network traffic. I do have room...

Not a terrible idea, but I need to keep the files on my NAS.

In my Blue Iris PC, I currently have 2 network cards, one that communicates with my main network (where my NAS, a Synology DS1817+ with 4 network ports lives), and another network card that talks just to my camera network (different subnet). This is a headless PC that I use remote desktop to...