Thanks! I typed it in and the button didn't change to "Next" but I clicked it anyway and it seems to have worked. My license is valid but it shows "Basic" support, I had purchased priority support so I'll work with BI on that.Try typing it in.
Not sure what it was but I believe it's all working now. Thanks for the reply.Make sure you have not copied any leading or trailing spaces...
No worries!Yeah sorry about that, I am slow and did not see this thread had moved on to page 12.
If your new key looks similar to the old key that you have I would try unregistering and then licensing using the old key to see what happens?Thanks! I typed it in and the button didn't change to "Next" but I clicked it anyway and it seems to have worked. My license is valid but it shows "Basic" support, I had purchased priority support so I'll work with BI on that.
Looks like my cameras are up, trigger zones are intact, app is working but UI3 is not.
You are not entering it correctlyWell this is pretty frustrating, just bought a new license and received the new activation code. When I paste it in the window, it doesn't say "Next" so I'm dead in the water right now.
This is why everyone should write down the key and tape it to the server. Never lose it then.I'm searching for it... is it the 5 groups of 5 letters separated by a hyphen? If not, I'm not sure where I can find it. I've searched email for anything sent from BI, no luck so far. Thanks for replying.
I lost some of my zones and had to reset the detection on 12 of the 18 cameras.I finally got time away from my project to update one of my PC's to Bi5, version v5.0.0.57
Win 10 install about 6 months old, and update went smooth.
I did review some video, and had a lockup, but was able to run it again with no problems.
If things go well for a week or so, I will start customer locations next.
Thank you for the information. Have you reported this to Ken? If not, please do..................... I found after uninstalling V4, and despite saying "No" to Delete Registry Keys and License Information, that the majority of my HKLM\Perspective Software\ key was gone. This meant, that my licensing information was stripped, as was all my settings.
Thankfully, as I had exported the PS registry key, I simply imported that and everything was restored......
No I haven't, but he'll very definitely be aware already.Thank you for the information. Have you reported this to Ken? If not, please do.
Anyone have any input on this issue? I constantly have to restart the BI service after I have viewed my cameras over a browser or smartphone app.I'm having an issue with the service showing that it is running, but I cannot connect unless I restart the service. Granted, I did not stop the service that was running in v4 before installing v5, but I am wondering how I can fix the issue so that I can view my cameras without having to constantly restart the service. Help is greatly appreciated.
Yes, I have also encountered the same problem. I have reported this problem to Ken (Blue Iris support). For anyone interested, you can make a backup of Blue Iris settings using REGEDIT from the command line or from a batch file.I found after uninstalling V4, and despite saying "No" to Delete Registry Keys and License Information, that the majority of my HKLM\Perspective Software\ key was gone. This meant, that my licensing information was stripped, as was all my settings.