I got my first PTZ (Dahua SD1A203T-GN) camera and set it up on BI, everything seems to work fine in my BI server, however when I try to view my cameras using UI3. I do not get the PTZ controls, has anyone else had this issue? Things I've done to start troubleshooting.
* Ensured BI User has PTZ rights
* Tested PTZ in BI Server works correctly, presets and movement all work
* Tested several browsers all have same issue, Firefox, Chrome, IE, Pale Moon
* Reinstalled camera in BI Server using Find/Inspect, issue persisted.
I've attached two pictures, first one has the loading screen after you log in to BI UI3 - You can see the PTZ frame in the background, however once the pop up window with the loading messages disappears the PTZ portion of the site does not show up. I've never had a PTZ so never really noticed it not being there. So not sure if it loads by default or if you need to have a PTZ camera to have it show up.
When I right click on the PTZ camera in UI3 and check it's properties under the Information, PTZ: says No. So not sure if that is the problem and if so how to possibly fix it?
You can see the PTZ controls missing, I've clicked around to see if they were hidden or minimized but doesn't seem like that is the issue. Any help would be appreciated. I thought about re-installing BI and doing a fresh install.