- Jan 2, 2020
- Reaction score
- Rome, Italy
You will never be able to use it as a doorbell unless you complete the mandatory initial configuration. It's like having a server half ready, it doesn't work. You MUST complete the configuration process.I've now upgraded twice, once to the latest Nelly's191216 (as suggested to upgrade to latest version for the brand). That did not help and same behavior.
Then I upgraded to latest HikVision - 200321. I still don't see any config for the doorbell itself or find a way to get notifications when button is pressed.
Just to iterate my problem:
I'm not using a chime but just want to get notified when doorbell button is pressed.
I believe it is related to not being able to do the initial config. I tried following the upgrade steps described here changing the SSID to be able to use the HIKVISION app for the config, but the result is the same.
The config process starts and the doorbell announces it has connected to the network. "wifi configuration successful". But the app counts down to 0 and is not able to automatically connect to the doorbell once it has joined the home wifi.
I'm able to add it using the IP address but it seems to have limited functionality - just camera functions.
It would be interesting to hear from someone who us not using a chime and just relying on a app for notifications of someone pressing the doorbell. What app are you using? I've tried GV and HikConnect with same limited results.
I'm able to config the doorbell using batch configuration, but don't see anything about configuring the button or notifications.
What am I missing here? There must be a way to use it without a chime.
1. How are you configuring it? with your mobile? is it an iphone or an android? some people had issues with iphones. Try with another mobile, possibly an android.
2. When you upgraded the firmware, did you reset, as per my guide? That step is critical.
Basically, when you first configure the doorbell, the device starts in AP mode, the app on the mobile connects to that AP via wifi, configures it telling it to connect to the home WLAN, and after the doorbell connects to the home wlan it disconnects from the AP and reconnects to the doorbell via the home WLAN. You are having problems in this second phase of the process, I've seen other users with this issue: some used iphones and when they tried with an android it worked easily. Please try that, but remember to RESET the doorbell via batch config, as per my guide.
Don't try to bypass the problem, it won't work, the initial config is what configures the device as a doorbell, not as a simple hikvision camera.
Let me know how it goes...