So here is something to maybe check too. What version of iVMS-4200 are you using? If I read right you are on a MAC right? This I know on the Windows versions, there was talk of problems in different versions. Unfortunately I cannot tell you which versions had problems but seem to remember, I think last year, of a video issue with one version, thinking live view issue.
Different Hik software, but we definitely know of a problem in the newer version of Batch Config.
Tools:
From our
101:
⦁ If you are having problems with Batch Config Tool version
3.0.3.8 crashing, download version
3.0.2.6 for fix -
just2bad