Want to bring this to everyone attention I hope this is in error. So Just two days ago my trial ended with OPENALPR and I added my CC on there account for the $5 plan a month per camera. I have two camera for LPR and I see that on my CC there is a pending charge posted by them for $78 ? Any one else ? with this ?
The zeros are the standard provision for the cheaper Watchman Plan. This is unfortunate, but these settings were usually all over the place anyway. To get the color, make, model, type, etc., would require the more expensive plan.
The zeros are the standard provision for the cheaper Watchman Plan. This is unfortunate, but these settings were usually all over the place anyway. To get the color, make, model, type, etc., would require the more expensive plan.
Aha, Got Cha Thank you @DLONG2 Once again with your help I got mine working and even was able to put a guide I think this date thing is almost worked out now with your help.. I might now add the viewer to the guide I put together.. for people to try..
Only thing was the Connection Link for SQL but that should remain the same I think if they do not change any names of the database and follow the guide.. But thank you so much @DLONG2 for all your help and thank you for such a wonderful program this is such a enterprise level tool
Want to bring this to everyone attention I hope this is in error. So Just two days ago my trial ended with OPENALPR and I added my CC on there account for the $5 plan a month per camera. I have two camera for LPR and I see that on my CC there is a pending charge posted by them for $78 ? Any one else ? with this ?
Yes, my one camera came with a $39.00 invoice on Friday. I had to send them an email late yesterday asking them to explain or itemize how a $5/month plan with one camera costs $39.00. Their website said they would respond within 24 hours. When I hear back I'll post the reply.
Yes, my one camera came with a $39.00 invoice on Friday. I had to send them an email late yesterday asking them to explain or itemize how a $5/month plan with one camera costs $39.00. Their website said they would respond within 24 hours. When I hear back I'll post the reply.
I also received payment requests on the card I set up for OpenALPR. There were 2 so far, both were declined because a put a monthly limit of $10 on that card. I use a service called Privacy for monthly subscriptions like this in case things like this happen. I also sent an email asking for clarification.
@Fubduck - so I am confused a little LOL (well maybe a lot). Their website shows the pic I posted that says it is installed locally and analyzes video, yet when you go to another section, it says it is cloud based and off of pictures?
Do we have an option or is it only cloud based and pictures only?
Yes, my one camera came with a $39.00 invoice on Friday. I had to send them an email late yesterday asking them to explain or itemize how a $5/month plan with one camera costs $39.00. Their website said they would respond within 24 hours. When I hear back I'll post the reply.
Dear OpenALPR User:
We have identified that your OpenALPR Watchman Home service has been overcharged at a rate of $39 instead of $5 per camera.
We apologize for this inconvenience and have issued a refund for the incorrect charges.
We believe the issue is related to older versions of the OpenALPR agent. We have fixed the issue, however, it may result in issues with older versions of the software. Please upgrade your agent as soon as possible to the latest version. The upgrade process is fast and will also provide you with better speed and accuracy.
12 minutes after I got the email about the older agent, mine stopped sending data. In Configuration > Agents there was this warning message "Warning: Home plan requires Agents version 2.7.102 and above."
I upgraded to 2.7.102 and everything failed. I removed and reinstalled OpenAPLR Agent and now I can't get the agent to start. I can add cameras and see them when I press the test button, both from the Agent and online in Configuration > Agents.
12 minutes after I got the email about the older agent, mine stopped sending data. In Configuration > Agents there was this warning message "Warning: Home plan requires Agents version 2.7.102 and above."
I upgraded to 2.7.102 and everything failed. I removed and reinstalled OpenAPLR Agent and now I can't get the agent to start. I can add cameras and see them when I press the test button, both from the Agent and online in Configuration > Agents.
Wow so they broke things great ! I just send an email to them I have not removed any agent or anything I guess lets wait and see what they have to say about this..
Clearly its being processed but its not going to there site..
Clearly log also says .. it has been uploaded its something they did on the site .... or there side of things
2020-03-02 16:43:51 alprd 15856: DEBUG - Upload response: Data accepted for processing
Ok I found out what was causing the agent to fail to start. I enabled HW acceleration but forgot to place the files. Once I got the latest version of the acceleration files downloaded and placed the agent restarted without issue. So I am back up and running and downloading data. When I uninstalled the older version I lost all of my images which is a bummer, I had 8 months worth.
