Not exactly an ip camera, but I'm getting desperate here so I thought I'd give the forum a try.
This seems to be a very recent product line from HikVision suffering from poor documentation and little information over the web of other people's experiences...anyway I love my HikVision dome cameras so I thought I'd take the plunge and buy this anyway.
I've got the following setup:
- DS-KH6310 indoor station, ip: 172.16.2.99 (firmware 1.4.0 160831)
- DS-KV8102-IM door station, ip: 172.16.2.100 (firmware 1.4.0 160831)
I've configured both devices, which are able to communicate with eachother (door station can call indoor station, indoor station reports that the communication is OK with a green "door station" icon on the main touchscreen UI page).
Now I'm having issues with connecting any of these devices with the Hik-Connect iOS app on my iPhone. I'm following the instructions found on the following document:
User manual DS-KH6310 / Pages 109
http://oversea-download.hikvision.c...ndoor Station User Manual_V1.4.0_20160827.pdf
I tried adding each device via its serial number but the Hik Connect app times out at the "register on the server" step...
I ran a network packet capture and found that the Indoor station is able to reach google DNS to query for "dev.ys7.com" and a few other FQDNs, then connects on TCP port 8555 to some of these remote hosts...it seems as though the intercom indoor station is able to reach its mother ship OK
I tried adding both devices on EZVIZ (took me a while to figure out that the site uses a plugin which needs internet explorer to work) but I get "device not supported" when I try to add the indoor station and "device is offline" when I try to add the outdoor door station...I don't know what else to do, can any kind soul provide support?
Miguel
This seems to be a very recent product line from HikVision suffering from poor documentation and little information over the web of other people's experiences...anyway I love my HikVision dome cameras so I thought I'd take the plunge and buy this anyway.
I've got the following setup:
- DS-KH6310 indoor station, ip: 172.16.2.99 (firmware 1.4.0 160831)
- DS-KV8102-IM door station, ip: 172.16.2.100 (firmware 1.4.0 160831)
I've configured both devices, which are able to communicate with eachother (door station can call indoor station, indoor station reports that the communication is OK with a green "door station" icon on the main touchscreen UI page).
Now I'm having issues with connecting any of these devices with the Hik-Connect iOS app on my iPhone. I'm following the instructions found on the following document:
User manual DS-KH6310 / Pages 109
http://oversea-download.hikvision.c...ndoor Station User Manual_V1.4.0_20160827.pdf
I tried adding each device via its serial number but the Hik Connect app times out at the "register on the server" step...
I ran a network packet capture and found that the Indoor station is able to reach google DNS to query for "dev.ys7.com" and a few other FQDNs, then connects on TCP port 8555 to some of these remote hosts...it seems as though the intercom indoor station is able to reach its mother ship OK

I tried adding both devices on EZVIZ (took me a while to figure out that the site uses a plugin which needs internet explorer to work) but I get "device not supported" when I try to add the indoor station and "device is offline" when I try to add the outdoor door station...I don't know what else to do, can any kind soul provide support?
Miguel