I have a Chinese camera with model number NM4RT-20718A on the label on the outside.
It did an automatic firmware upgrade and the PTZ stopped working immediately. The seller won't help and I did initially get some help from the manufacturer but that's now stopped.
I know the motors etc are OK as every 24hrs it does a sequence of movement and zooming.
Onivf device manager shows the model as;
HI3516EV100_50H20L_S38
and the firmware as;
V4.02.R12.00035520.12012.047500..ONVIF 2.41
the original firmware was;
V4.02.R12.00035520.11012.047500 ONVIF 2.41
I have downloaded this firmware;
General_HZXM_IPC_HI3516EV100_50H20L_S38_V4.02.R12.Nat.OnvifS.HIK.20180829
Which is for it, as supplied by the manufacture, and it seems to install OK but the firmware still shows as V4.02.R12.00035520.12012.047500..ONVIF 2.41
I think this is a Hikvision clone and SADP shows the model as a DS-2CD3T20D-I3 with software version V5.4.0build 160601 and DSP version V7.3 build 160713.
TFTP recovery doesn't work.
Anyone any ideas other than don't buy Chinese!!
It did an automatic firmware upgrade and the PTZ stopped working immediately. The seller won't help and I did initially get some help from the manufacturer but that's now stopped.
I know the motors etc are OK as every 24hrs it does a sequence of movement and zooming.
Onivf device manager shows the model as;
HI3516EV100_50H20L_S38
and the firmware as;
V4.02.R12.00035520.12012.047500..ONVIF 2.41
the original firmware was;
V4.02.R12.00035520.11012.047500 ONVIF 2.41
I have downloaded this firmware;
General_HZXM_IPC_HI3516EV100_50H20L_S38_V4.02.R12.Nat.OnvifS.HIK.20180829
Which is for it, as supplied by the manufacture, and it seems to install OK but the firmware still shows as V4.02.R12.00035520.12012.047500..ONVIF 2.41
I think this is a Hikvision clone and SADP shows the model as a DS-2CD3T20D-I3 with software version V5.4.0build 160601 and DSP version V7.3 build 160713.
TFTP recovery doesn't work.
Anyone any ideas other than don't buy Chinese!!