Reolink E1 Pro PTZ doesn't work on Blue Iris (offical Response)

[ABnSultan]

just wanted to post it here for anyone googling the same question



still searching for good quality WiFi PTZ Camera that works with Blue Iris
Unfortunately, Amcrest is a bit expensive and only in the US

 

[holiday]

try imou ranger 2

 

[TonyR]

Th

just wanted to post it here for anyone googling the same question

Just another good reason to not buy Reolink if you intend to use it with Blue Iris.

 

[ABnSultan]

try imou ranger 2

good find also it supports ethernet and micro USB for power
but lack 5Ghz channel and the audio is not clear as Reolink

Thank you.

 

[TonyR]

Unfortunately, Amcrest is a bit expensive and only in the US

What is your geographic location? It would help with recommendations.

 

[ABnSultan]

What is your geographic location? It would help with recommendations.

Saudi Arabia, But I prefer any option that can be sold from Aliexpress

 

[TVille]

Saudi Arabia, But I prefer any option that can be sold from Aliexpress

@EMPIRETECANDY has a Aliexpress store. That is where many on here get our cameras.

 

[TVille]

Th

Just another good reason to not buy Reolink if you intend to use it with Blue Iris.

Fixed it for you. Regardless of BI or not, there are better options if you want more than a Google maps quality image of what happened, especially at night.

 

[TonyR]

Fixed it for you. Regardless of BI or not, there are better options if you want more than a Google maps quality image of what happened, especially at night.

Thanks, I guess, but the OP stated he intends to use Blue Iris.

 

[EMPIRETECANDY]

All of our cams can work with BI

 

[mickiete]

I have 2 Reolink E1 Pro's, both using on BI and working fine, including PTZ.

 

[ABnSultan]

I have 2 Reolink E1 Pro's, both using on BI and working fine, including PTZ.

that's weird, even when I asked for a recommendation they said RLC-423



i ordered E1 Pro and I'll test for myself

 

[wittaj]

I suggest you read this for true performance of Reolinks and their inability to work with BI...

Reolink: Deconstruction of a dangerous misleading youtube review "Finding the BEST 4K Security Camera NVR Package (Reolink vs Amcrest vs Swann)"

Executive Summary: DO NOT be a sheep. Ask what a reviewer can be missing, ask if a reviewer is using hype words to sell the cheapest product. Test your cameras and kits right away. Just do a bench test. Test real world conditions. Test moving suspects. Test at night, test at day. Use a test rig...

ipcamtalk.com

 

[nickh66]

Hi @ABnSultan,
Can you share a screenshot of the 'video' tab for your E1 Pro camera.
Below is how my reolink E1 Pro is configured & it works great, PTZ control too. I think there is a bit of a trick to getting the PTZ work though. In my case i followed these basic steps & it worked fine.
1. Setup some PTZ 'presets' in the reolink phone app or the reolink windows app. So you can send 1 command to the camera to move to a preset position.
2. Once the camera is ready then setup in BI. To start in BI enter the camera IP address & click the 'find/inspect' button. If the connection is made to the camera then BI will 'learn' what PTZ settings are stored on the camera.
3. After that change the Make/Model details to what i have in the image.
4. Make sure you also manually add the Main & Sub stream profiles. They are: main profile = /bcs/channel0_main.bcs?channel=0&stream=0&user={id}&password={pw} and sub profile = /bcs/channel0_sub.bcs?channel=0&stream=0&user={id}&password={pw}


5. Finally, on the 'ptz/control' tab for the camera make sure it's enabled



Maybe that will help.

Also, i have 7 reolink cameras & they all work great in BI from my experience. I also have one of the RLC-423-5MP cameras & it's great too but does cost 3 x more in Australia.

Cheers
Nick

 

[ABnSultan]

Hi @ABnSultan,
Can you share a screenshot of the 'video' tab for your E1 Pro camera.
Below is how my reolink E1 Pro is configured & it works great, PTZ control too. I think there is a bit of a trick to getting the PTZ work though. In my case i followed these basic steps & it worked fine.
1. Setup some PTZ 'presets' in the reolink phone app or the reolink windows app. So you can send 1 command to the camera to move to a preset position.
2. Once the camera is ready then setup in BI. To start in BI enter the camera IP address & click the 'find/inspect' button. If the connection is made to the camera then BI will 'learn' what PTZ settings are stored on the camera.
3. After that change the Make/Model details to what i have in the image.
4. Make sure you also manually add the Main & Sub stream profiles. They are: main profile = /bcs/channel0_main.bcs?channel=0&stream=0&user={id}&password={pw} and sub profile = /bcs/channel0_sub.bcs?channel=0&stream=0&user={id}&password={pw}
View attachment 94731

5. Finally, on the 'ptz/control' tab for the camera make sure it's enabled

View attachment 94732

Maybe that will help.

Also, i have 7 reolink cameras & they all work great in BI from my experience. I also have one of the RLC-423-5MP cameras & it's great too but does cost 3 x more in Australia.

Cheers
Nick

it hasn't arrived yet, but it will be a breeze now setting it up following your guide
Thanks a lot <3

 

[TonyR]

.... Make sure you also manually add the Main & Sub stream profiles. They are: main profile = /bcs/channel0_main.bcs?channel=0&stream=0&user={id}&password={pw} and sub profile = /bcs/channel0_sub.bcs?channel=0&stream=0&user={id}&password={pw}

Does the Reolink E1 Pro provide a sub stream?

 

[spuls]

The C1 Pro has Substreams and i would recommend to use the default Settings provided by BI:

 

[nickh66]

The C1 Pro has Substreams and i would recommend to use the default Settings provided by BI:

View attachment 94760

Hi @supls, quite right. My bad. My camera is the E1 Zoom, not the pro.

 

[Mark_M]

All of our cams can work with BI

and not only work with BI, they work with other software too.
Flexible and value for money. You're not locked in!

 

[spuls]

Hi @supls, quite right. My bad. My camera is the E1 Zoom, not the pro.

sorry, my fault - i mixed up the models. But the E1 Zoom work with just exact the same settings as the C1 Pro. The E1 "Zoom" also has substream support.