SD49225T-HN frequent restarts

What is the frequency for the restart ? Can export some log docs for me ? I send to dahua for a further checking
 
Here are two logs @EMPIRETECANDY: (1) "All" events and (2) filtered to show only "System" events, which shows the reboots I believe...
 

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EMPIRETECANDY said:
Which firmware you are using now?
Click to expand...

Andy, I've tried them all. Presently, I am running this firmware...

SD49225T-HN
System Version 2.623.0000000.7.R.R4.2510.9A.NR, Build Date: 2018-11-24
WEB Version 3.2.1.662493
ONVIF Version 16.12(V2.4.3.580229)
PTZ Version 3.02.93.RHNZ_170518_22722
S/N xxxxxxxxxxxxxxx
Safe Baseline Version V1.3​
 
EMPIRETECANDY said:
Will send to the details to dahua for a checking, and let you guys know.
Click to expand...

Andy, please make certain that you let Dahua that MANY here at IpCamTalk.com are experiencing this same issue. Would it help is other members posted their log files along with the firmware they are running?
 
Q™ said:
Andy, please make certain that you let Dahua that MANY here at IpCamTalk.com are experiencing this same issue. Would it help is other members posted their log files along with the firmware they are running?
Click to expand...
Yours data is fine, i will check with them for this problem.
 
Waldo said:
Andy, Let me throw in my data also.

Pre 12/14/2018 version:
View attachment 36533

post 12/14/2018 version:
View attachment 36534

Also I have another problem with my 49225 (I bought it from you while you were experiencing/recovering from the big hurricane).
After every power on (or PTZ restart) the pan-tilt program wipes out any corrections I've made leaving my Pan azimuth numbers as:
True North (TN): 98.3 degrees, TE: 8.3 degrees, TS: 278.3, TW: 188.3.
In other words TN is 98.3 degrees off and East & West are reversed.
As long as the camera doesn't do a power-on or PTZ restart I can correct the TN but I can't correct the East-West reversal.

Any help (solution) to these problems would be as great as your speed of light service

Thanks,
Waldo (John)
Click to expand...
Thanks! i will show them.
 
Waldo said:
Actually is there ANYONE on this thread or elsewhere known to have a 49225 without this problem?
Click to expand...

Yes, Mine has been solid for almost 2 years now. I'm not doubting that you are having a issue, but I'm counting only 5 users here out of hundreds of these sold. And, I am using the firmware that some had a problem with, so this is why I'm looking for other areas. Do you use a SD card in yours ? I do not. Hopefully someone will fully bench test one so all these little things can be eliminated.
 
Ma
Tinman said:
Yes, Mine has been solid for almost 2 years now. I'm not doubting that you are having a issue, but I'm counting only 5 users here out of hundreds of these sold. And, I am using the firmware that some had a problem with, so this is why I'm looking for other areas. Do you use a SD card in yours ? I do not. Hopefully someone will fully bench test one so all these little things can be eliminated.
Click to expand...
May I ask, which firmware, how is it powered, what do you use to access it? IE, SmartPSS, BlueIris, 3rd party etc?
 
Well, I made a few changes (sorry, should have done 1 at a time), and the camera has been MUCH more stable... going on almost 48hrs.

1. On the Network Settings. I turned off EVERYTHING, Easy4ip, UPnP, Bonjour, Multicast, etc, etc
2. I have allowed the camera access to the internet again (I typically have all cameras on a VLAN that is blocked from the internet).

If it stays up another 24hrs, I will try blocking it from the internet again.

Code: 
1    System    2018-12-15 11:23:26    Start up    {"Reboot Mark":"Exit"}
2    System    2018-12-15 11:22:50    Reboot    {"Time":"2018-12-15 11:22:50"}
3    System    2018-12-14 06:04:41    Start up    {"Reboot Mark":"Abort"}
4    System    2018-12-14 06:04:41    Abort    {"Time":"2018-12-14 06:03:21"}
5    System    2018-12-14 02:27:26    Start up    {"Reboot Mark":"Abort"}
6    System    2018-12-14 02:27:26    Abort    {"Time":"2018-12-14 02:26:07"}
7    System    2018-12-14 02:16:28    Start up    {"Reboot Mark":"Abort"}
8    System    2018-12-14 02:16:28    Abort    {"Time":"2018-12-14 02:15:08"}
9    System    2018-12-13 22:29:00    Abort    {"Time":"2018-12-13 22:27:41"}
10    System    2018-12-13 22:29:00    Start up    {"Reboot Mark":"Abort"}
11    System    2018-12-13 20:58:31    Start up    {"Reboot Mark":"Exit"}
12    System    2018-12-13 20:57:55    Reboot    {"Time":"2018-12-13 20:57:55"}
13    System    2018-12-13 17:17:35    Start up    {"Reboot Mark":"Abort"}
14    System    2018-12-13 17:17:35    Abort    {"Time":"2018-12-13 17:16:15"}
15    System    2018-12-13 10:56:21    Start up    {"Reboot Mark":"Abort"}
16    System    2018-12-13 10:56:21    Abort    {"Time":"2018-12-13 10:55:00"}
17    System    2018-12-13 07:04:11    Start up    {"Reboot Mark":"Abort"}
18    System    2018-12-13 07:04:11    Abort    {"Time":"2018-12-13 07:02:53"}
19    System    2018-12-13 05:42:20    Abort    {"Time":"2018-12-13 05:41:02"}
20    System    2018-12-13 05:42:20    Start up    {"Reboot Mark":"Abort"}
21    System    2018-12-13 02:30:19    Abort    {"Time":"2018-12-13 02:29:00"}
22    System    2018-12-13 02:30:19    Start up    {"Reboot Mark":"Abort"}
23    System    2018-12-12 18:58:25    Start up    {"Reboot Mark":"Abort"}
24    System    2018-12-12 18:58:25    Abort    {"Time":"2018-12-12 18:57:05"}
25    System    2018-12-12 14:46:39    Start up    {"Reboot Mark":"Abort"}
26    System    2018-12-12 14:46:39    Abort    {"Time":"2018-12-12 14:45:19"}
 
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Waldo said:
Yep, I've got an SD card installed and as noted by my posted log it shows a "hot swap" frequently, probably due to dropping off line and power cycling.

"solid for 2 years now" may be the key, I bought mine about 3 months ago (9-15-2018).
The pre 12/14/2018 version I posted was the initial factory configuration.
May be a need for Dahua to check what they changed in the intervening years.
Click to expand...

It could be something simple as a bad SD card or incompatible type....would be something else to try when you take it down. Hopefully they did not change hardware in them. Hopefully Andy may get some info on this.
 
No SD card in mine either. No reboots / restarts either.

Wasn't there a forum article a while back about a camera (5231R-ZE ???) having reboots due to problems with a SD card?

I cannot find it at the moment, as i'm not sure what it was. If i find or remember it, i will mention it.
 
No SD card in mine either. Lots of reboots / restarts. smiley5.gif
 
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Tinman said:
It could be something simple as a bad SD card or incompatible type....would be something else to try when you take it down. Hopefully they did not change hardware in them. Hopefully Andy may get some info on this.
Click to expand...

I originally had an SD card in mine, I took it out as part of testing, made no difference to the restarts.. Am I right in thinking that the three (four?) of us here with problems are all purchases in the last year, and all the no-issue owners are older cameras? Does that fit?
 
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Nevvyn said:
Am I right in thinking that the three (four?) of us here with problems are all purchases in the last year, and all the no-issue owners are older cameras? Does that fit?
Click to expand...

I purchased my SD49225 in mid May of this year. And so far i had no restarts (knock on wood) other than the ones i did manually due to switch reconfiguration.
 
Well. since I gave it back access to the internet and disabled all the network settings I could, camera hasn't rebooted since 2018-12-15 11:22:50 EST !!

EDIT - for ease of reading, its now 2018-12-18 16:26
 
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