SD49225T-HN frequent restarts

I'm still waiting for someone who has a issue to properly bench test the camera to eliminate any network or power issues. It is more practical to start at the beginning. I know it is a pain in the ass, but it's really the only way to prove it is indeed the camera fault. Just like a computer that is crashing....you can spend hours trouble shooting or just wipe it and fresh install, you will know in 15 minutes if it indeed was a hardware issue.
 
Tinman said:
I'm still waiting for someone who has a issue to properly bench test the camera to eliminate any network or power issues. It is more practical to start at the beginning. I know it is a pain in the ass, but it's really the only way to prove it is indeed the camera fault. Just like a computer that is crashing....you can spend hours trouble shooting or just wipe it and fresh install, you will know in 15 minutes if it indeed was a hardware issue.
Click to expand...

Did that in post #121..
 
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Waldo said:
If anyone has the following System and PTZ firmware files I would greatly appreciate your posting them
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The attached archive (previously posted by @bp2008 to another topic I believe) has been scanned with Eset NOD32 for your safety and contains the following files...
  • DH_SD-Mao-Rhea_Eng_P_Stream3_IVS_V2.622.0000000.7.R.180404.bin
  • General_SD49XXXS-HN_MainAPP_Sony_PTZ_V3.02.93.R.170518.bin
  • list SD-Mao-Rhea.txt
HTH!
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​
Edit: Not certain this is the precise firmware you're looking for
 

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For those of you having issues with this camera:
Has anyone measured the camera's power consumption when it's acting up?
A Managed PoE switch or Midspan or just a simple 802.3at injector plugged into a kill-a-watt would all work to measure power.

Is there any software control of the heater? Has anyone tried unplugging the heater?
 
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Q™ said:
The attached archive (previously posted by @bp2008 to another topic I believe) has been scanned with Eset NOD32 for your safety and contains the following files...
  • DH_SD-Mao-Rhea_Eng_P_Stream3_IVS_V2.622.0000000.7.R.180404.bin
  • General_SD49XXXS-HN_MainAPP_Sony_PTZ_V3.02.93.R.170518.bin
  • list SD-Mao-Rhea.txt
HTH!
Edit: Not certain this is the precise firmware you're looking for
Click to expand...

That is right. Those are the files which made mine stable.
 
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tangent said:
If I read the thread correctly, that firmware didn't fix your camera @Q™. Is that right?
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That is correct...it did not correct the issues my SD49225T-HN is exhibiting...but I will apply that firmware again to double check.
tangent said:
Did you try a reset by holding the reset button after upgrading?
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Thanks...I did not; where is the reset button located @tangent?
 
Q™ said:
That is correct...it did not correct the issues my SD49225T-HN is exhibiting...but I will apply that firmware again to double check.

Thanks...I did not; where is the reset button located @tangent?
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Inside the camera :idk:
As you know the typical reset procedures are ResetIPCamera - Dahua Wiki but this doesn't document what's inside a PTZ.

The reset button can be seen in the pictures here: Dahua 2MP 25x Starlight IR PTZ Network Camera (SD49225T-HN)
Hold the button for 30-60 seconds while you connect power.
SD49225T-HN - Reboot cycle/crash?
Search Results for Query: reset | IP Cam Talk[thread]=16014

Anytime you've having erratic behavior before or after a software update a full reset is a good idea.
 
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tangent said:
It may not be quite as effective, but you can reset it from the web interface.
Click to expand...

I have executed a Web UI reset after half a dozen or so Firmware upgrades; no joy. protest02.gif
 
Thank you @tangent. However, I am a IP camera enthusiast, not a IPC technician. This is something Dahua should be doing, along with issuing a recall and offering free replacement. smiley35.gif
 
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In another thread someone asked about how often you have to reset a camera. Very rarely for me but this is one camera that it would happen to me every now and then and I even used a power injector to make sure the camera was getting enough power. I have since replaced the camera with an "upgrade" and I have not had a problem with the new camera. It has been steady as a rock.
 
Parley said:
I have since replaced the camera with an "upgrade" and I have not had a problem with the new camera. It has been steady as a rock.
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What did you replace it with?
 
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Q™ said:
Thank you @tangent. However, I am a IP camera enthusiast, not a technician. This is something Dahua should be doing, along with issuing a recall and offering free replacement. View attachment 37569
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I'm not a 'technician' either, I'm afraid it's worse...

I do understand your sentiment and frustration and agree this is the sort of thing you'd hope a warranty would cover.
I think on some level trying to solve problems yourself is part of the bargain you make if you don't buy from a north american distributor.
 
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