- Mar 9, 2014
- Reaction score
The article you cited to says that Fedex says demand is down. Fedex knows its demand and what it can charge for a package. If they want to charge you 1000% more than last year they can. This is known as a free market economy which is why we are so successful. If you can find someone to move your package quicker/cheaper/better you are free to choose that carrier.Sorry, I didn't want to annoy you. I'm just a bit angry about the situation. They predicted arrival for this Monday, and since then it was on "pending" with no update until today. I know there would be delay but that's just crazy and their customer service blame the shipper for not handing over the shipment to Fedex.
Demand is not down, no company has sufficient capacity: "Shanghai-Europe rates have already increased 340% year-on-year, and Shanghai-North America rates by 272%." Their prediction was just wrong. Now capacity in passenger planes is missing (60% of all freight capacity) and shipping takes ages but on their website predicted delivery times have not changed, still claims 5 days door to door and this is dishonest.
The data they have from tracking could show very precise real delivery times.
You say their customer services blamed the shipper. How do you know it is not the shippers fault.
Based on the evidence you have provided, the package was received today but after the cutoff so technically tomorrow. You will know in six days whether or not they have met their estimated delivery schedule.