I've just installed it too and the images don't hold for long on an external screen - they focus in on the bottom left hand corner... When I close it the program crashes..
ermac
Getting the hang of it
Yes. Looking forward to the next release. It still needs a lot of work to make it usable.
ermac
Getting the hang of it
Well, Lorex too. They dropped the entire project into Dahua's lap and I don't see them helping in any way. Lorex still sells devices that can use this software yet they appear to be doing nothing to support these devices on Mac's.
Hi guys,
does anyone know something about this version, called V2.03.0R20191203 ?
does anyone know something about this version, called V2.03.0R20191203 ?
Reenie
n3wb
I use that version. It seems to work fine to view cameras live but crashes when you quit the program and the playback is clunky.
spenser911
Getting comfortable
i have news for Mac osx Catalina's users. I send email to Dahua support and they replyed. they told me that it was the first time they receive negative feedback for smart pss on osx Catalina. they asked me a screen recording of app crashes. I send the video and they replyed that the R&D section will analyze video.
if you have problem please send email to Dahua support.
if you have problem please send email to Dahua support.
I thought they had someone here in the forum monitoring comments. I guess not!
bigredfish
Known around here
Well, if you own a Lorex box, Dahua wants nothing more to do with you, even though Lorex has been recommending Dahua's SmartPSS software. In fact, Lorex is apparently trying to build their own app off of Dahua's software. This is the reply I received from Dahua:
Hello JOHN,
Thank you for contacting Dahua Technical Support North America.
Your case number is: 01223609
I understand and apologize for the inconvenience. But all the tech support related with a LOREX unit needs to be deal with them. We can send you some information about the software, but if tyou require further assistance, LOREX have all the tools and information to assist you.
Dahua Wiki
Technical Support
Dahua Technology USA
23 Hubble
Irvine, CA.92618
Phone: 877.606.1590
www.dahuasecurity.com/en/us
So, just for curiosity, I checked to see if Lorex had any new software posted. They do, but it's basically a stripped down version of SmartPSS that, quite honestly, doesn't work any better than Dahua's version. In fact, you might say that it's actually worse. This version is dated January 15, 2020. Here's the link if you are interested:
720P High Definition Digital Video Recorder
Since Dahua want's nothing more to do with us poor Lorex customers, I guess it's time to contact their customer support to see what's going on. To be honest, I doubt I'll ever purchase another Lorex or Dahua product again. It was no secret that Apple was planning a switch to 64-bit-only applications so they have no excuse for waiting as long as they have to update their software. That's just terrible. And they continue to sell products that rely on this software to work.
John
redfive
Pulling my weight
- Apr 13, 2016
- 516
- 207
Today I receive reply from Dahua support.
they send me the link of the new BETA version. it's the same posted by red V2.003.0000000.0.T.20200320. and they tell me that they will improve this version.
I try the app and it more usable. now I can use playback and synchronization between cams, however the app is still buggy. I think that Dahua Is going to realize new version. The app is available here Index of /images/Files/Software/SmartPSS
they send me the link of the new BETA version. it's the same posted by red V2.003.0000000.0.T.20200320. and they tell me that they will improve this version.
I try the app and it more usable. now I can use playback and synchronization between cams, however the app is still buggy. I think that Dahua Is going to realize new version. The app is available here Index of /images/Files/Software/SmartPSS
For what it's worth, I've been communicating with Lorex Technologies' tech support. Apparently they've gone back to trying to write their own app which is based on the Dahua app. They don't seem to think there's anything wrong with it so I offered to help beta test new releases. I sent them screen grab movies of the problems I'm seeing with "Live View" and "Recordings". I'm not holding my breath, but we'll see what happens.