iOS push notifications stopped working

Oneup

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I got a reply from Jennifer (BI support) they are looking into what the problem is, but they are unsure where the problem is at this point. I sent them the response from prosumer about the firebase issue. Just have to wait.
 
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Add me as well, figure I'd come hang out.

Falling back to email notifications currently, but they are a bit slow. Have seen others on FB mention Pushover as an alternative, but I'm unfamiliar with the product.
 
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Would text (SMS) notifications be an alternative?
It would but iirc this requires email to send the sms message. In my mind at least, it over complicates effectively email notifications. I usually preach following KISS methodology and this goes against that a bit.
 

f1anatic

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I also adhere to the KISS methodology but I also believe it is a function of what everyone is looking for from these push alerts.
I, for one, really used push notifications for when the cameras (AI-driven) detect aliens...or humans in the middle of the night and send an alert to several tablets and phones in the house.
I also opt for "quiet time" at night, undisturbed by e-mails and texts and other notifications. If I sent Blue Iris e-mail alerts, I would have to allow ALL e-mails (essentially the E-Mail APP) to by-pass the quiet time. And I don't want to be kept awake by that. I could set up a new email account, use another email app just for that...but I deviate from KISS.
On the other hand, the SMS alerts would come via a specific phone number which I could add to my favorites / by-pass list, at least for the time being.
Essentially, for my specific use scenario, I would like to have more control over when I get the alert notifications.
 

tagmp

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In case this isn't fixed quickly, I'm exploring the mechanism of using MQTT to trigger a push notification using something like this app:
I already have a MQTT broker set up for using BI alerts to turn on my Hue porch lights using Home Assistant. It should be easy to set this up. Curious if anyone else has used this app before. I'll report back.
Edit: I get the impression that app is defunct, because I cannot get it to connect to my broker. I was able to connect using the myMQTT app, but that doesn't have push notifications. I'll keep looking.
I just did what the thewolf56 did in this thread:
It's very workable. I don't have images loading, but it's better than nothing while I figure it out.
 
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Oneup

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Would text (SMS) notifications be an alternative?
It depends who your service provider is. Many people have had the cell provider block their SMS/MMS through email notifications. I have a Google Pixel phone with GoogleFi (TMobile) account and setup a Gmail account just for this reason so I can set a particular alert tone from this account. I get very reliable notifications with trigger pic for years using this method. Easy to setup in BI Alerts GUI. I basically always used it for backup when away from house. Now it is my main notification until the BI notifications work again. Only way to find out if it works for you is to try it.

The other good solution is to use the Pushover app. May have to go this route if a solution does not come about soon.
 

Jagradang

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I just switched my home assistant to handle all my BI notifications for now - pretty easy switch. Hopefully this issue is fixed soon!
 
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I just switched my home assistant to handle all my BI notifications for now - pretty easy switch. Hopefully this issue is fixed soon!
Did you use a guide to set this up? I have my video feeds in HA already so assume this isn't a huge jump.
 

f1anatic

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I was able to get SMS Notifications (with Photo) working and that is my go to solution for now. I too have T-Mobile and a Samsung S24U.
The other way - which is what I will do next - is set it up through a Google Number and Google Voice. if google blocks their own services, it will just give me further reason to abandon them altogether. I already de-googled my web searches and browsers.
 

Oneup

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I was able to get SMS Notifications (with Photo) working and that is my go to solution for now. I too have T-Mobile and a Samsung S24U.
The other way - which is what I will do next - is set it up through a Google Number and Google Voice. if google blocks their own services, it will just give me further reason to abandon them altogether. I already de-googled my web searches and browsers.
If you want to decrease the latency of your SMS notification, set the Image Quality to around 20% in the BI Alert GUI. I did experiments a long time ago on different levels of image quality and compared the notification time. It takes a lot more data, and time for higher quality image and it makes a bigger difference when you are in a place with poor cell/internet coverage. 20% image quality is more than enough for you to see what is going on during the trigger. Sounds like T Mobile does not block these messages like other carriers, and maybe less likely with smaller data packets.
 

f1anatic

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Sounds like T Mobile does not block these messages like other carriers, and maybe less likely with smaller data packets.
Thanks. We will see if that's true. I managed to send from 4 cameras. Maybe I will get blocked.
 

Oneup

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The other way - which is what I will do next - is set it up through a Google Number and Google Voice.
How were you going to setup a notification through Google voice? Just a phone call?
 

wittaj

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T-mobile blocks like they all do. Works fine for now and then one day it will stop for awhile and maybe start again or not.

I would not trust SMS long term. Especially if you send out many alerts. That seems to be when the issues start.
 

Oneup

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I have used GoogleFi, which uses T Mobile network and I have never had problems with SMS notifications for about 4/5 years now. When I am away from LAN at home, the SMS notifications have less latency than BI push notifications and extremely reliable. Not to mention I have 20 cameras setup for notifications and when I come home there is a flurry of notifications coming through.
 

f1anatic

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How were you going to setup a notification through Google voice? Just a phone call?
Yes because Google Voice has no email to text gateway. Then tweak out the profiles and only call me at night.
I will disable the SMS via T-Mobile. But I am not eager to dive into MQTT either.
:
 

gmouer

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Same push notification issue here on Android pixel phone. I spend several hours this morning on settings and tried two phones. As a last resort I decided to look here and low and behold !! It is not just me.
It is good to know that there are work around methods but for now I am going to sit tight and see if BI comes up with a fix/update.

Thanks to all for reporting this AND the possible work arounds.
 

jaydeel

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I've been watching this thread with interest.

I've hardly noticed the Android Push notification issue because Pushover has been my primary notification action since Sep 2021.

If you spend a few bucks, and make the effort to configure Blue Iris 'Run a program' Actions to use Pushover, you will eventually wonder how you lived without it.

Pros:
  • OS agnostic - delivers notifications across devices with a consistent user interface.
  • Fast. My latency is typically 1-3 seconds.
  • Reliable. I've logged most of my notification actions for years. High latencies are rare, and failures are extremely rare (usually a network issue at my end, or an attempt to send an image exceeding the maximum size specification of 2.5MB).
  • Highly customizable - choose: devices, sounds (including custom sounds), and priority levels (including robust emergency handling) - add HTML markup and hyperlinks to message text.
  • Basic plan allows 10,000 notifications limit per month, per application key.
    If you need more than 300 notifications per day, simply add more application keys for another 10,000 notifications per application.
  • Has been in active development since March 2012.
  • Encrypts messages before sending them through Apple's and Google's notification servers.
  • May be used for all your other notification needs - e.g., I use it for Tasker actions, Shelly device actions, PHP server scripts, and Powershell scripts.
Cons:
  • Costs $5 (1-time) per OS (so $10 if your household uses both iOS and Android devices).
  • Set up can take a bit of effort because the API syntax is persnicketly (pretty much like any other API syntax, which tend to be fussy and require attention to the details).
 
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f1anatic

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@jaydeel I don't think a $5 per OS (or even per device) cost is an issue. It is the complexity of integrating separate pieces of software, learn "some" programming or even copy-paste code followed by unavoidable trouble-shooting. It is most certainly within the technical know-how of most of us to follow clear instructions such as yours, but there is a still a information gap to bridge. As an example, "YOUR_APP_TOKEN_HERE and YOUR_USER_KEY_HERE " make no sense at this moment to me other than it is something I have to obtain to make the code work - but obtain from where? When life happens (job, commute, kids, homework with kids, laundry etc.) I prefer to pay a nominal fee for an APP that works and remains stable through subsequent updates, and is offered as a "total solution". I've used BI for 12+ years, and I no longer have the energy or time to do the work, because once I do it, I am on the hook for maintaining it.
 

wittaj

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@jaydeel I don't think a $5 per OS (or even per device) cost is an issue. It is the complexity of integrating separate pieces of software, learn "some" programming or even copy-paste code followed by unavoidable trouble-shooting. It is most certainly within the technical know-how of most of us to follow clear instructions such as yours, but there is a still a information gap to bridge. As an example, "YOUR_APP_TOKEN_HERE and YOUR_USER_KEY_HERE " make no sense at this moment to me other than it is something I have to obtain to make the code work - but obtain from where? When life happens (job, commute, kids, homework with kids, laundry etc.) I prefer to pay a nominal fee for an APP that works and remains stable through subsequent updates, and is offered as a "total solution". I've used BI for 12+ years, and I no longer have the energy or time to do the work, because once I do it, I am on the hook for maintaining it.
Keep in mind that when you sign up for Pushover it provides you with a pushover "email" that you cannot log in and use for anything except to use it to send push notifications to.

So you can simply go into the alerts in BI and tell it to send an email instead of a push and you are getting your push notifications from the Pushover app.

Don't get me wrong, the Pushover API process that @jaydeel discusses adds way more functionality and customization, but if you are just looking for a simple push and a quick setup, the pushover email option is simple to setup.

I am sure Ken is working hard to figure out why the push notifications quit working and a fix will hopefully be soon, but some may not want to wait and pushover would be a great alternative.

Prior to pushover, I was doing the SMS method and once mobile providers tightened their spam algorithms and my texts would be delayed and what not, I simply went the pushover email route and was simply replacing my SMS number with the pushover email.

Quick, simple, gets the job done. Signing up for Pushover was like a minute LOL.

So many of my cameras still use the pushover email option, but I have gone to the API process for a few of my key cameras that I wanted the more customization that the API provides.
 
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