OK, so that's too new to use the 'Hikvision backdoor' method of reset.The version is V5.5.61build 180718(shown in sadp tool)
Depending on where it was purchased from - you could try the 'forgot password' function of SADP with Hikvision Tech Support.Any other way than trying the reset button if existing?
Hi Alastair.The firmware on both those cameras is vulnerable to the 'Hikvision backdoor' on which the updated password reset tool depends.
If the cameras have been hacked (port forwarding ...) try 1111aaaa and asdf1234
If that does not work - use this URL to pull a copy of the configuration files, zip them up and attach here and I will decrypt and decode them for you and extract the passwords.
Change the camera IP address as needed -
That should work OK based on the firmware versions quoted.Then I tried your URL above and substituted the IP address (from SADP tool "IPv4 Address" field). Did not work.
I'm good, thanks. Really enjoying the spring weather up here in Scotland.How are you?
I don't believe so - though it may vary with the specific model - 5.4.41 is the one Hikvision put out as the fix version.I thought 5.4.1 was an okay release for the backdoor fix?
That would be the problemWhat IP addresses did SADP show for the cameras?
And what is the IP address of the PC?
And what was the response in the browser from using that URL?
What was the URL as used?
You need to temporarily change the PC IP address to match the range that the cameras are on.And response was site can't be reached, took too long to respond.