hi all,
i am new in this board, i really confuse now .. because the hikvision ip camera DS-2CD1021-I b,.. i do not know the admin password. i have tried any ways to reset the password but it's all not work,
current firmware = v5.5.54Build 180821,
IP address: 110.0.0.72
1. i have tried using Hikvision Password Reset 1.1.0.1 but i got
error: (404) Not Found
2. i have tried download configuration file at
, i got
Access Error: 404 -- Not Found (..may be because the firmware version)
3. i have tried the web of
Hikvision Camera Password Reset Utility with any part of no.serial number input trying, i still failed...with
failed result "Other:2020"
4. i have tried using Hikvision
TFTP server for downgrade (to v5.4.81 build 180203) or upgrade (to v5.5.83 build190620) the firmware but the process stuck only at "Complete file (...) transmit.", i wait until 1 hour but
there is not message "Device update complete", next, i restart the ip camera and it still use existing firmware (no changed)
(btw i set my ip pc :192.168.1.128, to transmit via TFTP to the ip camera, because when i use ip 192.0.0.128 on my PC, the process only initialize.)
5. in my frustrated... i have send email to the hiksvision local suppord with key request file (*.xml). but until now i did not get response from them.
anyone can save me.......
View attachment 65121View attachment 65122