Hi all, I have managed to work out a fix for both dead PTZ and Pink haze as listed below. But what I am now after is any info on PTZ setup namely Auto Tracking, is that an option on these? I haven't tried XMEYE app yet but am looking to get into the PTZ OSD Menu if that is possible via IE web interface or a Config program. Cheers
I bought a similar camera to this 30x PTZ XM based. Purchased 25.03.2021 in NZ
Camera arrived Blurry image (out of focus) and no response from PTZ controls for PT zoom or focus. using IE and Net Surveillance plugin
I am a CCTV tech and am a little familiar with Quali which use XM chip.
I managed to connect to Dahua NVR via Onvif but no PTZ functions and still out of focus.
After changing every relevant setting I still had no fix
Contacted supplier who has not yet replied and has relisted a new item, I will be interested to see whether they reply as even though I managed to revive the camera it would have been a paperweight had I not had the clues I have and persistence. This forum helped a lot.
I tried updating FW several times but it failed. I kept hunting, found the XM website and selected Chinese and searched for FW. None appears in the English site. Google translate helped here to navigate to the page. But there was no FW matching my Camera. I found the one linked on this forum a few pages back
ПО и прошивки для камер видеонаблюдения Dahua, Hikvision, XM
This worked but after having no luck updating via the web interface I used Device Manager which I also found via a link in the earlier parts of this Thread. Then IP search, Selected the camera and performed a FW upgrade. The process said it worked but it appeared the camera still showed as having the original FW version number. However upon testing the PTZ feature now worked.
I then waited until dark to check the Pink haze issue which sure enough came along.
I noticed the camera was initially OK and IR working well until a car drove past and its lights were caught in the camera, at that point the camera went from B&W to Pink or Magenta.
I noticed in light areas it had colour, I went into the Web interface again and selected B&W for Day Night mode, This was on Star IR. it switched the camera into B&W and fixed the issue which I believe is simply due to the IR lights giving off a strong Red glow and the image sensor still looking for full colour. I will run it again tonight to test again but hopefully this has fixed both issues, the camera works great with my basic Dahua NVR as well as mobile phone control via DMSS platform. Pretty happy, now to try setup Auto tracking. I will list that question above as that is my current focus.
That's what he has done already, because there's no PTZ firmware with that release date