I have a NG4RT-42718, at least that is what it says on a sticky lable, bought as "Speed Mini Dome Camera PTZ 30x", ebay seller long since deceased!
Until yesterday it was stuck repeating a Tour continuously, with no way of stopping it, except dissing the power. On installation, everything seemed to function normally untill I clicked the "Start Tour" button, Delete Tour, Stop Tour and Delete Preset. did not work. I tried XMEye but this had no effect.
Now it seems to have developed a new problem. I cannot connect to it.
Using CMS, "IP Search" finds it but "Add Device" fails with "Can;t find device" and "Edit" fails with "Save config to device failed"
Today, I am on a different ip address. However, I have set my laptop to the old address and directly connected to the camera but the results are the same.
So it seems that before anything else I need a "Reset to factory" button. Anybody know where this is? There is no RS485 connector or reset wire.
I am a newbie here, I can see that my problem has moved "off topic" so will understand if this gets redirected.