Of course as soon as I made the post, then I found the answer in the thread, admin + the verification code. Thanks for this forum anyway. 

Hey, sorry I could not find the answer in the thread. I have been using the LTS doorbell for over a year w/o problem. The video record had been saved to a harddrive. For some reason it lost the linkage to it recently. I can still see the video feed through the phone app. I tried reset the doorbell, but still could not access the doorbell from the recording box, it kept saying I don't have the right user name and password to the device. Is it going back to default name/password? If yes, what is it? Thanks for the help.