Unable to update?

Discussion in 'Troubleshooting' started by bonsey, Dec 3, 2018.

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  1. bonsey

    bonsey Getting the hang of it

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    Hi folks, version 4.8.4.3 x64 and the update button is now grayed out and I cannot check for updates. Is this a "feature" ?

    Thx
     
  2. bp2008

    bp2008 Staff Member

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    That does appear to be the case if your support plan has expired. All three update checkboxes and the "Check for update now" button are disabled if your support plan has expired, but remain accessible if your license still has an active support plan.

    This wasn't mentioned in the release notes for 4.8.4.x, but if we look back to the 4.2.8 patch on January 7, 2016, there was this:

    Therefore I believe this change has been planned for nearly three years, but only just now implemented.

    Historically I believe there have never been any license checks in the update installer so I'm guessing you would still be able to get BI 4 updates from here: Blue Iris Updates However BI has a tradition of updating major versions on or around December 25th which is just a few weeks away now, so it is possible there will be no further BI 4 updates anyway before the release of BI 5.
     
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  3. bonsey

    bonsey Getting the hang of it

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  4. Q™

    Q™ Known around here

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    This new feature removal is a bummer. I certainly hope we will be able to manually update. First time I've been disappointed by a Blue Iris update.
     
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  5. SouthernYankee

    SouthernYankee IPCT Contributor

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    Economics... there is no free lunch.
    A guy has got to make a living.
     
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  6. Q™

    Q™ Known around here

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    I agree. But I don't need technical support, I simply need updates. So why must I pay for tech support when I only need updates. And why can't the software at least notify me that a new version is available? As it stands right now it appears that I'm in the dark as to new version releases. In addition, as Ken charges for major version releases (e.g. 4.x to 5.x), I pay him for his software nearly every year (when I move between major version releases), to which I must add I am happy to do. Last but not least, I run two (2) licensed copies of Ken's software (1 at home and 1 at the office); am I now to pay for support twice just to update each license installation? I like Ken. I like his software. But this kinda sucks. A lot. But on the upside it does give me something new to complain about.
     
  7. SouthernYankee

    SouthernYankee IPCT Contributor

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    Someone is always bitching about something :)
    You can not keep all the people happy all the time.

    For me when I restart the BI user interface there is a popup that indicates a new version is available. I have BI auto up turned off.
     
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  8. fenderman

    fenderman Staff Member

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    To clarify, you dont pay for major releases every year. V4 was released four years ago, December 25 2018 and V3 three years before that on December 25 2011. So that is twice in seven years.
    The support/updates is a package deal. There is no other vms that I am aware of other than Nxwitness/DW that provides free updates. They charge 70 per camera in licensing.
     
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  9. Q™

    Q™ Known around here

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    1. Here's the deal: if you initiate the 4.8.4.3 update with "Software Support & Maintenance" > "Prompt At Startup" checked, then "Prompt At Startup" remains checked after the 4.8.4.3 update has been installed.
    2. However, if you initiate the 4.8.4.3 update with "Software Support & Maintenance" > "Prompt At Startup" unchecked then "Prompt At Startup" remains unchecked after the 4.8.4.3 update has been installed and it is grayed out so "Prompt At Startup" can no longer be checked.
     
  10. Q™

    Q™ Known around here

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    Thank you for clarifying that...seems like yesterday. :)
     
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  11. richtj99

    richtj99 Young grasshopper

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    Hi - I bought BI last week - do I need the basic plan to get updates?
     
  12. fenderman

    fenderman Staff Member

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    you are entitled to minor revision updates for a year and major revision update for thirty days.
    Blue Iris Support
     
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  13. bonsey

    bonsey Getting the hang of it

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    So when I pay for the next major revision, I will qualify for the free minor updates for a year ? Will the next major revision be out shortly (sometime this month) as BP stated?
     
  14. fenderman

    fenderman Staff Member

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    yes.
    As far as the release, its anyone guess but BP's reasoning is sound. In the past major revision updates were sold at half price, $30.
     
  15. Dasstrum

    Dasstrum IPCT Contributor

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    So question: Is there any "sneak peak" at what V5 may be like?

    I'm just thinking about all my videos i've made on V4 may now be irrelevant when V5 comes out :smash:
     
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  16. bp2008

    bp2008 Staff Member

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    I note the BI web site now says "If your support and maintenance have expired, please use Upgrade/Renew from Options before manually installing any updates." https://blueirissoftware.com/updates/

    I don't think it is Ken's goal to prevent people from installing minor version updates. Likely, he cares far more about reducing the volume of support email. Updates can break things in a previously-working system, so disabling BI's self-updating features for those with expired support plans should drastically reduce the volume of email from those users. If manual updates are still available, we'll still be able to recommend to users that they install the latest version as a troubleshooting step.

    I think we won't begin to feel the true impact of this change for at least another year, though. In theory, there won't be (m)any more BI 4 updates, and then each new BI 5 license will come with another year of basic support. So it will be around 2020 before anyone is really affected by this change in a meaningful way.

    I think it is unlikely that Ken would redesign the entire UI for V5. That is a lot of work for not a lot of gain. But you never know. I think BI has had the same basic layout since forever.
     
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  17. Dasstrum

    Dasstrum IPCT Contributor

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    I don't think that is what it means...

    When you click upgrade/renew it takes you to a screen to enter a new product key or to UPGRADE to Extended/Priority service.

    I think what this means is before you try and "manually update" Blue Iris you need to upgrade with extended or priority first or bad things will happen.
     
  18. Dasstrum

    Dasstrum IPCT Contributor

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    If that was the case then the "Check for update" button would still be enabled and "Auto update" disabled.... unless you are right and he will allow manual updates to still work... :secret:
     
  19. bob2701

    bob2701 Pulling my weight

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    What happened when V4 was released? Were V3 updates still available or did they cease? Could be V5 is almost here.
     
  20. bp2008

    bp2008 Staff Member

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    I don't know about you but I never let BI automatically update itself, and 99% of the time when I update it I use the button in the interface to check for updates, then I click yes. Either way, most people update BI using these self-updating features, and leaving any of them available to expired support plans would mean more support email from those with expired plans.
     
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  21. bp2008

    bp2008 Staff Member

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    BI 3 stopped receiving updates entirely when V4 was released. You could still click the button but it would just tell you that BI 4 was now available.

    I imagine it would take some pretty exceptional circumstances for Ken to build another V4 update after V5 is out. Like if a Windows update or something made it unusable for a significant number of people, or a serious security vulnerability was discovered.
     
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  22. Q™

    Q™ Known around here

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    I've been thinking this through over the past several days. Ken does incredible work; I've never used a software product which was updated so often. $60.00 for the software plus $30.00 a year for updates would not be unreasonable IMO. When 5.0 comes out I'll be purchasing an Extended Service plan as soon as I need to. Thumbsmiley20.gif
     
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  23. Q™

    Q™ Known around here

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    Today...
    1. 4.8.4.3 is running on my Blue Iris server
    2. Manually downloaded the Blue Iris installer from Download Blue Iris
    3. Stopped the Blue Iris Windows Service on by server
    4. Ran (as Administrator) the BI installer I had previously downloaded
    5. Rebooted my Blue Iris server
    6. Blue Iris Options > About reports that 4.8.4.4 is installed
    Thumbsmiley20.gif

    Edited to add: My Support Level: "Basic [Expired] Expires: 10/24/2016"​
     
    Last edited: Dec 11, 2018
  24. aaronwt

    aaronwt Getting the hang of it

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    I guess I'll need to do this for now. And also do it with my backup BI machine. Then when version 5 comes out, I'll purchase the extended service plan for both my primary and secondary BI license. So I can upgrade to the new version.
     
  25. Vettester

    Vettester Getting the hang of it

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    Downloading and manually installing the update file does the same thing.
     
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  26. Abula

    Abula n3wb

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    I just rewed the support and the update feature is available :)

    Its fine imo, i personally always buy the new version, but i been more than happy with it, i think $30 a year is fair.
     
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  27. looney2ns

    looney2ns IPCT Contributor

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    Ken deserves the $30 per year for "support" whether you ever use it or not.
    Set it up when you purchase extended support so it auto renews each year, I did.
    Besides, It's painless to manually download the update and install from the BI website.
     
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