Unable to update?

Discussion in 'Troubleshooting' started by bonsey, Dec 3, 2018.

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  1. bp2008

    bp2008 Staff Member

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    BI 3 stopped receiving updates entirely when V4 was released. You could still click the button but it would just tell you that BI 4 was now available.

    I imagine it would take some pretty exceptional circumstances for Ken to build another V4 update after V5 is out. Like if a Windows update or something made it unusable for a significant number of people, or a serious security vulnerability was discovered.
     
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  2. Q™

    Q™ IPCT Contributor

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    I've been thinking this through over the past several days. Ken does incredible work; I've never used a software product which was updated so often. $60.00 for the software plus $30.00 a year for updates would not be unreasonable IMO. When 5.0 comes out I'll be purchasing an Extended Service plan as soon as I need to. Thumbsmiley20.gif
     
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  3. Q™

    Q™ IPCT Contributor

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    Today...
    1. 4.8.4.3 is running on my Blue Iris server
    2. Manually downloaded the Blue Iris installer from Download Blue Iris
    3. Stopped the Blue Iris Windows Service on by server
    4. Ran (as Administrator) the BI installer I had previously downloaded
    5. Rebooted my Blue Iris server
    6. Blue Iris Options > About reports that 4.8.4.4 is installed
    Thumbsmiley20.gif

    Edited to add: My Support Level: "Basic [Expired] Expires: 10/24/2016"​
     
    Last edited: Dec 11, 2018
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  4. aaronwt

    aaronwt Getting the hang of it

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    I guess I'll need to do this for now. And also do it with my backup BI machine. Then when version 5 comes out, I'll purchase the extended service plan for both my primary and secondary BI license. So I can upgrade to the new version.
     
  5. Vettester

    Vettester Pulling my weight

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    Downloading and manually installing the update file does the same thing.
     
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  6. Abula

    Abula n3wb

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    I just rewed the support and the update feature is available :)

    Its fine imo, i personally always buy the new version, but i been more than happy with it, i think $30 a year is fair.
     
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  7. looney2ns

    looney2ns IPCT Contributor

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    Ken deserves the $30 per year for "support" whether you ever use it or not.
    Set it up when you purchase extended support so it auto renews each year, I did.
    Besides, It's painless to manually download the update and install from the BI website.
     
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  8. m_listed

    m_listed Young grasshopper

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    Free lunch? We paid $60 for this program.
     
  9. fenderman

    fenderman Staff Member

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    So that entitles you to free updates for life? WTF are you smoking. 60 dollars is NOTHING in the vms arena. Most charge more than 60 for a SINGLE license PER CAMERA.
     
  10. aaronwt

    aaronwt Getting the hang of it

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    Did something change? Because I was able to update both of my Blue Iris PCs using the update button in the BI settings. Or is that only because I had not updated them in awhile?

    Sent from my Nexus 7(16GB) using Tapatalk
     
  11. SouthernYankee

    SouthernYankee IPCT Contributor

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    Read the complete post.

    for updates to work after the first year you must pay for maintenance and support.
     
  12. fenderman

    fenderman Staff Member

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    you can manually update from the website
     
  13. Q™

    Q™ IPCT Contributor

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    1. Navigate to Download Blue Iris
    2. Download the Blue Iris Installer executable
    3. Right-click the installer Installer executable (.exe file and navigate to Properties > Detail to view the installer version
    4. Execute the installer to install that version of Blue Iris on your machine
    5. Note: If "Run As Service" is enabled, I always stop the Blue Iris Windows Service before I do a manual install, but I don't believe stopping the Bi service is necessarily required
     
  14. bob2701

    bob2701 Pulling my weight

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  15. m_listed

    m_listed Young grasshopper

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    Yes. The recent updates crippled this feature. So you won’t be able to do that again.
     
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  16. r34220

    r34220 n3wb

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    Ken deserves every penny.

    Thanks for all your hard work Ken!
     
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  17. Mike

    Mike Staff Member

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    You can always find the update files in our new Downloads section
     
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  18. Q™

    Q™ IPCT Contributor

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    (IMO) as the number of downloads grow, subcategories will help members locate needed files.
     
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  19. gwminor48

    gwminor48 Getting comfortable

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    Is that a Q-tip?
     
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  20. Q™

    Q™ IPCT Contributor

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