Not able to recover hikvision ip camera password

Hi Bob, i saw where you figured out the tracking issue on your Jennov PTZ and Hikvision NVR a little while back...... i have the same setup and it's got me pulling my hair out. I'm not tech savvy and this thing is getting the better of me. Would you mind explaining how to get to the camera's WEBGUI? i've googled it but i get 100000000 results that have nothing to do with my question.

Thank you,
Shannon

Hi Andy, back in 2018 I bought a IPC-HDW4830EM-AS 8MP from you through your AliExpress store. For multiple reasons I never actually got it up and running, but today I unboxed it and am trying to set it up. When I login to it, I get the message to download the plugin which I do and install successfully but the message stays there and does not refresh to the streaming image. (I can connect to settings - I got the date & time proper etc.)

I've tried on Firefox, Chrome, and Safari all with the same results.

I connected to it using an app / ONVIF and it indeed is streaming but I cannot control anything.
Do you have any ideas for how to connect directly to the camera via a browser for streaming and zone setups etc?

Thanks in advance!