Thanks
Asked Andy if he also sells a power supply with EUR connector.
A know nothing beats a UTP cable but thats almost no option overhere.
Dahua Starlight Varifocal Turret (IPC-HDW5231R-Z)
Asked Andy if he also sells a power supply with EUR connector.
A know nothing beats a UTP cable but thats almost no option overhere.
If you can pull cable do it. If you can't, hire someone who can. Sooner or later you will run into problems with Powerline.
aristobrat
IPCT Contributor
- Joined
- Dec 5, 2016
- Messages
- 2,983
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- 3,180
I haven't been on the Dahua website much (so I don't know if this area is really new), but they have a Firmware area labeled "New" that had some info on this firmware update.
Firmware area:
Firmware
Release notes for DH_IPC-HX5X3X-Rhea_Eng_P_Stream3_V2.460.0000.5.R.20170117:
http://www1.dahuasecurity.com/download/firmware/encryption/20170314/DH_IPC-HX5X3X-Rhea_Eng_P_Stream3_V2.460.0000.5.R.20170117.pdf
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I've been waiting to be invoiced since the beginning of this month (March) for this turret and I haven't received any invoice yet. Isn't there supposed to be a Queue / Reservation? This is frustrating. I really hope Andy @EMPIRETECANDY is aware of this. As I scroll through previous pages on this thread, I see others are somewhat in a similar predicament. I still feel others have been able to essentially "skip" the line. I myself am trying to understand and figure out their way of handling logistics and processing of orders. Would greatly appreciate an update, thanks!
cybermech
Getting the hang of it
- Joined
- Jan 24, 2017
- Messages
- 144
- Reaction score
- 79
When is the last time you contacted him? I would be willing to bet that its easy to forget 1 possible order when many people a day are posting messages wanting cameras and starting conversations. Add that on top of all the regular orders on AliExpress, and... You see what I mean.
Yesterday, in fact, almost everyday trying to remind him to send me an invoice. Its not clear as to what orders he fulfilled earlier this week. I was under the impression an invoice request is essentially an order. He didn't want to me to send him the payment without any invoice.
He clearly told me in the last week of February that he will invoice me once he received the stock. I still have not received an invoice, and that's what frustrates me because in-spite of sending him reminders, the only answer I've been receiving from him is that "my request has been noted"
Its not clear how he's approaching and processing the orders. It'd be appropriate to ship them out in the order in which they have been received (and that includes invoice requests--hold a piece for "x" number of hours)
He clearly told me in the last week of February that he will invoice me once he received the stock. I still have not received an invoice, and that's what frustrates me because in-spite of sending him reminders, the only answer I've been receiving from him is that "my request has been noted"
Its not clear how he's approaching and processing the orders. It'd be appropriate to ship them out in the order in which they have been received (and that includes invoice requests--hold a piece for "x" number of hours)
Solar Deity
Getting comfortable
Fastest way to get a response is a PM on AliExpress. He has become a victim of his own success. He's as busy as a one armed paper hanger.....
Also remember he's +11 hours from EST.EMPIRETECANDY Guys contact me at email: kingsecurity2014@163.com Skype: andy.tenvis All can find me easy.
Just keep trying all the communication channels (AliExpress, Conversation here, e-mail, Skype) .
SD
alastairstevenson
Staff member
He needs to feed himself through the Xerox machine a few times.
Maybe he's already done that and there are 6 clones so far.
He certainly seems to be in lots of places at one time, juggling many balls, working hard.
Maybe he's already done that and there are 6 clones so far.
He certainly seems to be in lots of places at one time, juggling many balls, working hard.
I understand that Solar Deity, I'm PM'ed him here and have also e-mailed him on several occasions. Its not clear what the status is for my request.
Fastest way to get a response is a PM on AliExpress. He has become a victim of his own success. He's as busy as a one armed paper hanger.....
EMPIRETECANDY Guys contact me at email: kingsecurity2014@163.com Skype: andy.tenvis All can find me easy.
Just keep trying all the communication channels (AliExpress, Conversation here, e-mail, Skype) .
SD
He sent me this response last Thursday
Also I'm aware he's 12 hours ahead of me
I've been requesting a PayPal invoice since February 27th for one IPC-HDW5231R-Z. What the message above implies is that it almost appears some have recently been able to paid him via PayPal and their orders are being fulfilled, whereas my request dates back to the beginning of this month and I haven't even received an invoice yet. Need clarification
Also I'm aware he's 12 hours ahead of me
hmjgriffon
Known around here
The whole backdoor thing screwed stuff up too since dahua decided they didn't wanna send anymore cams out for some amount of time.
Sent from my Nexus 6P using Tapatalk
Sent from my Nexus 6P using Tapatalk
Solar Deity
Getting comfortable
I imagine he can make mistakes, and he does. He accidentally charged me $190 for a $510 camera!
I don't think he would intentionally skip someone. I know it's frustrating and you want your cams. I just understand how busy he's become, just from Ryan's review (this thread) and the interest here. Chinese New year didn't help matters. The firmware bug didn't help any either. Dahua promising more pieces than delivered put a damper on the orders. I don't know where you are in line, but he will send the invoice. Is it possible someone jumped ahead, of course. He's never stated how he manages his customers. What I can state is he is worth the wait. I tested the unknown bracket arm for the SD59 and he's sending me a FREE HDW5231R-Z. That is the kind of customer service he provides. He cares. If it arrives before your order, and you need an additional, I'll sell you it at cost as it will be 6-8 weeks before I can start on my home install.
Not sure what state you're in, but here in Syracuse, NY it's cold, 2+ feet of snow and again, freaking cold...... If your install is mission critical, there are other vendors. It may cost more, and end up arriving at the same time via e-packet, but if you need it ASAP and cost is not a factor, try the others. As you know, he is having his team personally test/update each camera before shipping due to the firmware bug.
I wish you the best @Arjun . I'm impatient as well in this Amazon Prime world we live in. How do we start an Andy Prime service.....
SD
nayr
IPCT Contributor
Only people whom paid are getting cameras; he only took so may pre-orders that he knew he could fufill soon.. you dont get on a pre-pre-preorder list; either you paid or you didnt; and you didnt.. so wait til he gets em in stock..
hmjgriffon
Known around here
Yeah I pre paid for mine like a month and a half ahead to make sure I wouldn't have to wait longer lol
Sent from my Nexus 6P using Tapatalk
Sent from my Nexus 6P using Tapatalk
He didn't even allow me to pre-pay. That's what left me puzzled in the beginning. Since stock is rolling in now, he should let me pre-pay him. Its true, lol
Hopefully, can receive it very soon
My use of emolji's are not meant to be entertaining. This is a serious order. I'm sure we all understand.
Its true, lolHopefully, can receive it very soon
My use of emolji's are not meant to be entertaining. This is a serious order. I'm sure we all understand.
Dude relax.
Like his updates have mentioned... when he gets caught up on existing orders he will will start making new invoices. He's human too and also has a life outside work. I'm waiting as well. Have patience.
Like his updates have mentioned... when he gets caught up on existing orders he will will start making new invoices. He's human too and also has a life outside work. I'm waiting as well. Have patience.
Howling Hills
n3wb
I am sure glad this is not the camera of my choice(very high demand). My choice would be the 49225T. I have always dreamed about a good low price PoE ip PTZ. Yup, @nayr is correct. They are often toys for newbs and are usually not practical for real urban home surveillance.
So I'm kind of a newb but have had ip cams going for 6-7 years. Just a couple here and there. We like to keep an eye on our bovines and other stuff around. Elk, deer, lots birds and predator birds. And too damn many turkeys! They are taking over our part of the world. Kind of like zombies as they are so big and crazy. Always in a hurry. We can't wait for them to start nesting.
I digress. My point is you folks who live in the real world have a totally different need/want than I do for a good camera or way more. We use BI and only view and record manually when we see something cool. Also only on our lan. Nothing goes 'up there' from our cams. We go to town, usually Coeur d'Alene, ID, once a week and we never can get home soon enough. Been here almost 40 years. Hooked real bad. We do have Hughes and will be going to Gen5 soon. We have only one choice on internet.
So I will see if I can get this Google Earth pic up so you can understand our needs and see my smile. This is an old pic. Timber grows fast up here.
Edit: 2009 0n the pic. Not bad.
If anyone has other suggestions on a cam for our place, feel free to speak up. I do need some negative tilt since command central is close to the bottom of the draw. I am also too old to climb trees.
So I'm kind of a newb but have had ip cams going for 6-7 years. Just a couple here and there. We like to keep an eye on our bovines and other stuff around. Elk, deer, lots birds and predator birds. And too damn many turkeys! They are taking over our part of the world. Kind of like zombies as they are so big and crazy. Always in a hurry. We can't wait for them to start nesting.
I digress. My point is you folks who live in the real world have a totally different need/want than I do for a good camera or way more. We use BI and only view and record manually when we see something cool. Also only on our lan. Nothing goes 'up there' from our cams. We go to town, usually Coeur d'Alene, ID, once a week and we never can get home soon enough. Been here almost 40 years. Hooked real bad. We do have Hughes and will be going to Gen5 soon. We have only one choice on internet.
So I will see if I can get this Google Earth pic up so you can understand our needs and see my smile. This is an old pic. Timber grows fast up here.
Edit: 2009 0n the pic. Not bad.
If anyone has other suggestions on a cam for our place, feel free to speak up. I do need some negative tilt since command central is close to the bottom of the draw. I am also too old to climb trees.
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