Hmm the way you have it setup should turn off the white light at 6:30 in the morning. I'll try it on mine to see if I have the same issue. Just to confirm, you have the camera synced to an NTP server and the time is accurate, right?
I Ordered an Axis Communications Axis Q1808-LE Camera
- Thread starter Parley
- Start date
Hmm the way you have it setup should turn off the white light at 6:30 in the morning. I'll try it on mine to see if I have the same issue. Just to confirm, you have the camera synced to an NTP server and the time is accurate, right?
If you add that additional light it might make a difference. The last video you posted looks a lot better, but still not there yet.
It did not go off at 6:30 this morning. I will look into it again.
Go to System- Time and Location and post a picture of your settings.
The camera doesn't look like it's synced with anything. If the camera has internet access, I would check "automatic time and date (manual NTP servers)" and use time.windows.com. If it doesn't have internet access, do you have an NTP server on the hikvision NVR it can sync to?
Was the time correct when opened the camera UI? I'm not sure if that's the issue but not having the correct time on the camera will cause the rule to not function property.
The time is right on the money. I assume it is getting it from my home computer. By the way the White Light came on tonight right on schedule. I will have to see how the morning goes.
I just tested it on mine. Set the schedule to be active between 11:00pm and 11:02pm. Created the rule with the same settings as you and the light turned on at 11:00pm and turned off at 11:02pm.
I'll test it again but this time I'll have the schedule end after midnight to verify there isn't a glitch.
What Axis OS Version are you running?
My white light activated and deactivated based on my schedule (turned on a little after 11:00pm and turned off at 12:02am. If the camera synced to your computer that's most likely a one time event unless you manually do it. The time on the camera will eventually drift unless you sync it with a NTP server.
Current version: 11.7.65. I will look into the time. The White light did not shut off this morning at 6:30 am.
Post a screenshot of the settings for your "white light rule"
There are three differences between mine and yours that I can find;
1. My Q1808-LE is synced to a local NTP server running on my VMS server
2. I'm running Axis OS 12.0.91
3. My clock is in 12 hour format where you have 24 hour format
Is the time overlay on the videos from your Hikvision NVR? If so, create a time overlay in the camera itself and display it on screen. Let's make sure the time is not drifting or incorrect when you don't manually login to the webserver.
The camera turns on the White light OK, so I do not that the time is an issue, it just does not turn it off. I just tried upgrading the software to OS 12.0.91, but when I try to register, I do not get the confirmation code in my email that they have sent. I would not think that the 24 hour time format would be an issue. This is why I want to upgrade the software first. There is an intermediate software version 11.XX.XX that I probably should upgrade first than the final version of 12.0.91.
So, I will do the software upgrade first, if I can, then go from there. By the way the slider on my White light was not all the way over, so it was not on at its brightest. It was in the middle. I have to keep checking these things.
Click edit rule so I can see a screenshot of the actual settings.
Maybe the code went to your spam folder?
I recommend downloading Axis Device manager. If your computer is on the same subnet you can manage the camera and do software updates from the device manager. That way you don't have to search for the firmware on their website.
My logic with the 24 hour time format could be a simple bug in the firmware that's only present with the 24-hour time format. That is a definite possibility.
You can definitely try the latest OS 11 LTS release first and see if that makes a difference. OS 11 is in LTS (Long Term Service) so it'll just be receiving security updates. OS 12 is the active firmware that'll get security and feature updates. If/when you update to OS 12 and it breaks compatibility with the Hikvision NVR, as long as you don't factory default the camera when you update, you can click the rollback button to rollback to OS 11.
True - we have seen with Dahua that there is a bug using 12-hour format that isn't present with 24-hour format.
I just changed it to the day/night mode setting. Maybe this will work. It was showing it for the IR but if you click on IR the White Light choice also pops up. They do not give much documentation to the White Light. Mostly the IR.
I have a camera that will not hold its own time without a link to an NTP server of some sort. If I log into the camera webpage it automatically syncs the time to my computer but after that point it starts to drift until at some point it decides it's 1970.
So if your camera is doing the same thing, you're logging into the camera and the time is synching so it's correct and the white light comes on because the time is correct but then when it's time for the light to go off the time has drifted so it doesn't turn off then when you log back in suddenly the time's correct again.
It's worth investigating rather than simply ruling it out.
Thank you for your reply. No, the time has not drifted on the camera. In fact, it has been holding steady since I first installed it. I left it alone for some time this morning to see if the light would eventually turn off. It did not, so I turned if off manually. Going through the events program for the umpteeth time, I "think" I have figured out how to tie in the White Light to the day/night sensor. We shall find out tonight if this works. By the way I just checked the time on the Axis camera, and it is exactly the same as on my home computer. As I stated earlier, I increased the intensity of the White LIght to maximum. Somehow during all of this the slider went back to the middle for the brightness.
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