PTZ fails after firmware update

imag

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I was happy to help you
I will save the firmware on my site in the Support section
I'm still adding firmware from the manufacturer with a functional PTZ. It's for the USAFEQLO cameras. Thank you very much again for your work.
 

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Leonot

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Danyk

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hola necesitaria ayuda me dejo de fuyncionar ptz
XM530_50x20-SW_8M
V5.00.R02.00030674.10010.344308.0000000
 

algirdam

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Hi friends,

i have a problem to, please help my. After update from app my camera lost ptz control and only accepts "559B0_HI3516EV200_85HF30AI_20190711" firmware without ptz.
How to get back ptz.

Cam model HI3516EV200_85H30AI_S38
Name on label nz4rn-32718
 

Knobul

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Dear friend, I have heard good news. From the seller
Early version firmware was provided
After reinstalling this firmware and proceeding with the menu initialization,
Will work normally again
I don't know when the firmware download site will close
Fast download

View Share - Fang Cloud

the original firmware was;
V4.02.R12.00035520.11012.047500 ONVIF 2.41
Hello JInsik Jang,

PTZ is also not working on my camera.
I have a camera with the same firmware (V4.02.R12.00035520.11012.047500 ONVIF 2.41) but the download via the "View Share - Fang Cloud" does not show me this firmware anymore. Can you provide this to me for download?

PTZ is still on strike, I've already loaded the firmware: General_HZXM_IPC_HI3516EV100_50H20L_S38_V4.02.R12.Nat.OnvifS.HIK.20180829_ALL
Who can help me?
 
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brkncmr

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Hi,

PTZ/Focus/Iris controls have stopped working after last upgrade using XMEye app. I wonder if you could help me find the right/previous firmware for this camera (you can see the model and latest firmware below) and the tools/steps to upload the new firmware.

Cam Model: XM530_80x50_8M
Latest firmware uploaded: V5.00.R02.00030679.10010.349b00.0020010

I hope you can help me with this issue.

Thanks
 

Tinbum

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Hi,

PTZ/Focus/Iris controls have stopped working after last upgrade using XMEye app. I wonder if you could help me find the right/previous firmware for this camera (you can see the model and latest firmware below) and the tools/steps to upload the new firmware.

Cam Model: XM530_80x50_8M
Latest firmware uploaded: V5.00.R02.00030679.10010.349b00.0020010

I hope you can help me with this issue.

Thanks
If you look back through this thread I think that one is there somewhere.


 
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Tinbum

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Can anyone help with this one.?

V5.00.R02.000559B0.10010.040300
 

brkncmr

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If you look back through this thread I think that one is there somewhere.
Thanks for your prompt response

I´ve found the firmwares 30678 for XM530_80x20 and 30679 for XM550_80x50. Which one should I install on my IPC XM530_80x50_8M?

Do I need special tools to upload the new firmware? Can I do it remotely? Can I use XMEye app?
 

Tinbum

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30679


do it through the web browser.
 

brkncmr

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30679


do it through the web browser.
I can´t find an option that allows me to upload a firmware on any menu through the device login at xmeye.net. Under Maintenance there is just a tick to allow automatic online firmware update but nothing else to upload a file.

Onvif device manager doesnt allow me to update the firmware either.

Maybe I should try CMS tool? Can I download it for free from anywhere?
 

Tinbum

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I can´t find an option that allows me to upload a firmware on any menu through the device login at xmeye.net. Under Maintenance there is just a tick to allow automatic online firmware update but nothing else to upload a file.

Onvif device manager doesnt allow me to update the firmware either.

Maybe I should try CMS tool? Can I download it for free from anywhere?
CMS is on the web just google it or you can use device manager program. Didnt you get a cd with it?

OR

1601744190516.png
 

brkncmr

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First of all, many thanks for your valuable help.

Firmware update using ONVIF Device Manager is unsupported for this particular IPC.

There is no such a menu Settings/Advanced/Upgrade when I login at xmeye.net remotely.

Either this IPC doesnt support manual firmware update or maybe you can do It only from the local network which is not possible at the moment.



CMS is on the web just google it or you can use device manager program. Didnt you get a cd with it?

OR

View attachment 71901
Firstvof all
 

brkncmr

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Successful update but PTZ controls not working with firmware 30679 for XM550_80X50. Mine is XM530_80x50.

Is there any other firmware that I could try? Or an email address/website where I could ask for the right firmware?

What about the menu initialization? Is It mandatory for the IPC to work properly? Does It need a Factory reset?
 
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brkncmr

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I'm still adding firmware from the manufacturer with a functional PTZ. It's for the USAFEQLO cameras. Thank you very much again for your work.
The firmware above has saved my IPC. Thanks

Does anyone know how to set a PTZ preset point after booting -
up? This IPC always points towards the floor after PTZ controls initialization.
 
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Toan the Moan

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I have tried all the firmware I can find on this thread and all fail to install, my camera had the pink tinge and loss of zoom and ptz function after an auto update as seems to be the norm.
It is model number NZ4RN-32718 firmware V5.00R02.000559CD 10010040300 0020000.
Thank you in advance
 

Toan the Moan

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Got the files from the Aliexpress supplier, 5 in total, installed them using CMS 1 at a time. None have fixed the ptz faults won't be able to test the night vision pinkness till later. At least these files installed. I powered down the camera and rebooted too. Any help would be appreciated TIA
 

suvova

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Форум не русский, но здесь есть пользователи из России. Спешу поделится опытом. После автоматической прошивки камеры из этого магазина перестал работать PTZ управление. Самостоятельные поиски прошивки не увенчались успехом, тогда я обратился к продавцу и тот практически мгновенно ответил мне и выслал прошивку. Мое устройство имело данную прошивку: V5.00.R02.000559B0.10010.040300.0020010 (ключевой номер 000559B0, бывают еще 000559CD , но это модель 2020 года). Сразу после установки прошивки проблема не решилась и управление камерой не работало, а вот после сброса настроек по умолчанию всё заработало, отмечу , что ip адрес был сброшен в режим автоматического получения.
The forum is not Russian, but there are users from Russia. I hasten to share my experience. After automatically flashing the camera from this store PTZ control stopped working. Independent searches for the firmware were not successful, so I turned to the seller and he almost immediately answered me and sent the firmware. My device had this firmware: V5.00.R02.000559B0.10010.040300.0020010 (key number 000559B0, there are also 000559CD , but this is a 2020 model). Immediately after installing the firmware, the problem was not solved and the camera control did not work, but after resetting the default settings , everything worked, I note that the ip address was reset to automatic receipt mode.
Automated translation. Excuse me.
 

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