alastairstevenson
Staff member
In the camera web GUI, does it have a 'Firmware version property' value at the bottom of the System | System settings | Basic information tab?
The NC400’s firmware is C-R-E7-0. Its model I81HC which the OP describes as using a specialized firmware
In summary:
NC800 updated with IPC_G5_EN_STD_5.7.1_211009
Model I91BV, Firmware B-R-G5-0
NC400, failed to update when trying IPC_E7_EN_STD_5.5.800_210816 and IPC_G5_EN_STD_5.7.1_211009
Model I81HC, Firmware C-R-E7-0
Edit 2: I just chatted with Annke support and they said they have no firmware download available for the NC400 or NC800. I told them I wanted a backup of the firmware already on the device and they told me they don't even have that. They were really suspicious of me asking for firmware and went on and on about how updating firmware is unlikely to resolve any problems, even though Hikvision firmware definitely resolved the gray flickering problem I had on my C500's.
Edit 3: Annke just emailed me the NC400 firmware.
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I've just successfully updated a C500 (I51DL) to the IPC_E7S_EN_STD_5.5.800_210816 firmware.
I didn't use the SDK. I upgraded directly using the digicap.dav file in the web interface.
Web interface changes I have found:
I didn't use the SDK. I upgraded directly using the digicap.dav file in the web interface.
| Old Annke Firmware | New Hikvision Firmware | |
|---|---|---|
| Firmware Version | V5.5.111 build 210108 | V5.5.800 build 210816 |
| Encoding Version | V7.3 build 201022 | V7.3 build 210604 |
| Web Version | V4.0.51 build 201105 | V4.0.1 build 200914 |
| Plugin Version | 3.0.7.16 | 3.0.7.16 |
| Firmware Version Property | C-R-E7S-0 | B-R-E7S-0 |
Web interface changes I have found:
- Video/Audio:
- The maximum main stream resolution is now 2560 x 1440. Previously it was 2592 x 1944 (though that resulted in an image with a weird aspect ratio). Sub-stream resolutions are unaffected.
- The maximum sub-stream frame rate is now 25 fps (was 20).
- Network > Advanced Settings:
- New "FTP" tab.
- Network > Advanced Settings > Email:
- New "Attached Image" option.
- Network > Advanced Settings > Platform Access:
- Platform Access Mode has changed from "ANNKE VISION" to "Hik-Connect".
- Network > Advanced Settings > Integration Protocol:
- New "Enable Hikvision-CGI" option.
- Event > Basic Event > Linkage Method:
- New "Upload to FTP/Memory Card/NAS" option.
- Storage > Schedule Settings:
- New "Capture" tab.
I compared the field of view before and after the firmware upgrade and it stayed the same.
As a side note... If like me you're here to flash Hikvision firmware to resolve an issue with Annke C500 random video freezing, I've just noticed that Annke have released a new firmware to fix it:
| Previous Annke Firmware | New Annke Firmware | |
|---|---|---|
| Firmware Version | V5.5.111 build 210108 | V5.5.111 build 211008 |
| Encoding Version | V7.3 build 201022 | V7.3 build 211008 |
| Web Version | V4.0.51 build 201105 | V4.0.51 build 201105 |
| Plugin Version | 3.0.7.16 | 3.0.7.16 |
| Firmware Version Property | C-R-E7S-0 | C-R-E7S-0 |
Also you may want to look at following topics:
Hikvision FIRMWARE TOOLS - change language, extract files and create own firmware
Firmware Mod Tool for Hikvision NVR and IP camera devices. What is this tool? It’s a short piece of code that makes it easily possible to change the ‘Language’ flag on the firmware update files that Hikvision provides for their range of NVRs and IP cameras. The user does not need programming...ipcamtalk.com
Regards.Hikvision G1 5.5+ firmware Exploring the Cam & attempting unlock
The G1 runs on ambarella S3L (also used in dahua cams) minishell below will work with U-Boot 3.1.6-279309 (May 11 2017-13:36:13) or earlier https://ipcamtalk.com/threads/unrestricted-root-shell-on-g1-cameras.23213/#post-221134 However will not work with U-Boot 3.1.6-297597 (Aug 30...
I51DE - sorry but I also tried the upgrade from 5.5.110 to 114,116 and 5.5.800 - all of these firmwares support 4MP (2560x1440) not 5MP (2560x1920) so you may want to test that on your system. I was able to downgrade back to 5.5.110 to restore 5MP.
Thanks for providing the original firmware
Here.
Loaded this on my C800 fine.
Model: I91BM
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Hello everybody,
I would like to update my Annke CZ500 (I81HB) with the Hikvision firmware ( DS-2DE4A425IW-DE(S6)). Is this the correct firmware? Link
Strange is, that my Annke has firmware version "V5.7.1 build 211130" and hikvision has "V5.7.0 build210728"
Can I flash it anyway? Or is it the wrong firmware?
Thanks for helping!
I would like to update my Annke CZ500 (I81HB) with the Hikvision firmware ( DS-2DE4A425IW-DE(S6)). Is this the correct firmware? Link
Strange is, that my Annke has firmware version "V5.7.1 build 211130" and hikvision has "V5.7.0 build210728"
Can I flash it anyway? Or is it the wrong firmware?
Thanks for helping!
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de v.5.7.2 works on my i91BM only it doesn't support the human and vehicle detection. so i am back to the latest annke firmware.
Unfortunately, the i91BM has a different firmware than my I81HB . I still don't undertand how Annke can provide a newer frimware than Hikvision. Or I found just not the right firmware. Does anybody have the same 25x zoom PTZ form Hikvision (DS-2DE4A425IW-DE(S6) ) and can tell me the firmware version?
So i just tried this on one of my brand new C800 cameras and bricked it!
I was to exited and i missed that my new camera was of model I91BL, not sure if that was the issue, or me going straight for the new 5.7.2 FW. The camera had Annke FW: V5.5.102 build 210630:
I uploaded 5.7.2 through the web interface, the camera rebooted and never came back. I gave it a solid 30min+ before power cycling it to make sure i wasn't interrupting any on going upgrade.
I have tried to get it to reload the Annke firmware found here using this method but the camera never makes any connection to the TFTP server (i have checked that the TFTP server works by downloading the file from another client placed on the 192.0.0.0/24 subnet).
I have tried to reset the camera with the reset button, but still no activity on TFTP.
Does anyone know if there's a possibility to connect to the camera using TTL on the pins exposed under the cover by the SD-slot to try and trigger a firmware reload? I guess I'll be ordering a replacement camera soon...
[EDIT]
I did a packet capture on the LAN interface and saw some ARP packages looking for IP 192.168.1.128 from 192.168.1.83. I changed my PCs IP to 192.168.1.128 and the camera connected to the TFTP and tried to download the firmware! I'm holding my breath, maybe it's possible to revive it.
[EDIT2]:
The Hikvision TFTPserv program seems unable to handle big firmware files, it just stopped sending packages to the camera each time when it reached precicely 65xx something packages. The camera sent 5-6 TFTP Acks for it but the server just never sent the next one. I tried to use a regular tftp server instead, tftpd, but when i switched from the Hikvision one the camera never started the file transfer, i found in the packetcaptures that some communication happened between the camera and the Hikvision program on UDP 62 that seemed to be needed for tftp to trigger.
Anyway, i started tftpd agian, and when it was running i also started Hikvisions tftpserv, got a popup "TFTP listening port initialize failed" but this did the trick. The Hikvision program talked to the camera, the camera started tftp transfer of firmware and this time tftpd handled the tftp-part, and sent the whole firmware file. I even got a "System update completed" in the Hikvision software a few minutes after the firmware transfer had completed.
Sadly the camera is still dead!
I have asked the Annke seller for the firmware that was on the camera when it was delivered, its a long shot but worth a try.[EDIT3]:
I'm a frigging idiot! The problem were never with the camera or the firmware upgrade, i had been playing around with 802.1x on the switch port, and the restart after the upgrade triggered a re-authentication and that is what failed, resulting in the camera never getting back on the network.
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Great news! The support helped me the last step to get my camera revived!
Everything posted in the above edit worked to get the correct Firmware on the camera to un-brick it. What i did not know was that i had to use the SADP tool to set a password on the camera after loading the image to get it to boot. It's possible this was my issue with the Hikvision firmware i loaded through the UI as well, i have not tried it again.
Heres the SADP tool: SADPToolV3.0.3.3 it will find the camera if you are connected to the same network even if the camera does not get an IP.
I also got a new Annke firmware for the G5 I91BL C800_5.7.1_211130 for anyone who wants to update to a supported Annke release.
Everything posted in the above edit worked to get the correct Firmware on the camera to un-brick it. What i did not know was that i had to use the SADP tool to set a password on the camera after loading the image to get it to boot. It's possible this was my issue with the Hikvision firmware i loaded through the UI as well, i have not tried it again.
Heres the SADP tool: SADPToolV3.0.3.3 it will find the camera if you are connected to the same network even if the camera does not get an IP.
I also got a new Annke firmware for the G5 I91BL C800_5.7.1_211130 for anyone who wants to update to a supported Annke release.
Hello, can someone please confirm which version of HikVision an Annke I61FC is.
Have the option to buy it very cheap.
Thanks.
Have the option to buy it very cheap.
Thanks.
Hello,
i got a C800 bullet with model number I91BD and firmware version property "C-R-G1-0" (V5.5.62 build 190103)
But there is no firmware for this camera? Does anyone know which i need to use?
Best regards
i got a C800 bullet with model number I91BD and firmware version property "C-R-G1-0" (V5.5.62 build 190103)
But there is no firmware for this camera? Does anyone know which i need to use?
Best regards
Hello,
Could somebody help me?
I tried to upgrade my CZ500 Ultra I81HB (= DS-2DE4A425IW-DE (S6))
with the E7 updates from the Portal with the clientdemo as well as by the configuration page. Unfortunately, both without succes. The clientdemo says after some time:
When I try to upgrade the new firmware by the configuration page It looks first good...
...but after some time I get following error:
The network connection is stable. I tried all versions but always the same errors.
Is there maybe another way to migrate from the Annke firmware to Hikvision's? Is there some kind of "blocking" in my camera which makes it not possible to uprade it?
Help very much appreciated!
Thank you!
Could somebody help me?
I tried to upgrade my CZ500 Ultra I81HB (= DS-2DE4A425IW-DE (S6))
with the E7 updates from the Portal with the clientdemo as well as by the configuration page. Unfortunately, both without succes. The clientdemo says after some time:
When I try to upgrade the new firmware by the configuration page It looks first good...
...but after some time I get following error:
The network connection is stable. I tried all versions but always the same errors.
Is there maybe another way to migrate from the Annke firmware to Hikvision's? Is there some kind of "blocking" in my camera which makes it not possible to uprade it?
Help very much appreciated!
Thank you!
Blame on me. I just managed it to migrate from annke to hikvision. The Problem was that I connected my cam by powerlan. Obvisiously the connection was not stable. By connectiong the cam directly to a poe switch there were no failures anymore and the firmware installed fine. I'm now on IPDE_E7_EN_STD_5.7.3_211208 and everything works fine.